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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
27-a241nd
Microsoft Windows 10 (64-bit)
My computer does not start after reboot. I update the computer and now it doesn't do anything. Please help, The computer is 2 weeks old.
1 REPLY 1
HP Recommended

@marhofs73

 

Hello;

Allow me to welcome you to the HP forums!


Here are some troubleshooting steps you can try:  http://hp.dezide.com/ts/start.jsp?guide=NoPowerorBootIssues.net&section=ccweb&as=true&SFS=tdoc

 

If those don't resolve the issue, then you paid for free HP Tech Support as part of the warranty coverage, so you might as well make use of it.

While this PC is still under warranty, you should contact HP Customer Support directly to have them put you in touch with HP Technical Support to see what they can do about troubleshooting and repairing your machine remotely.

I did this recently and the HP Tech was able to remotely access my PC from the Internet and do the needed repairs.


If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (800) 474-6836

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However, HP Customer Support is generally not available on the weekends, so you might have to wait until Monday to contact them.
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Good Luck



I am a volunteer and I do not work for, nor represent, HP
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