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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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Update: i called customer support and they're sending me a new computer.

HP Recommended

@Brian_R2, thanks for the response.

 

As you mentioned that you are getting a new computer.

 

I am happy to hear that you are getting a new computer,And we regret the inconvenience from our end.

 

If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

 

Take care,            

Have a great day! 

 

 

A4Apollo
I am an HP Employee

HP Recommended

@johnshinn3, Thanks for your response.

 

Thanks for trying out the steps.

 

As you mentioned even after updating the audio drivers the issue still persists.

 

I would suggest you uninstall the previous version of audio drivers from your PC.

 

Go to device manager, expand audio inputs and outputs. 

 

Select the audio driver right click and click uninstall. Select checkbox delete the driver software.

 

Restart your PC.

 

And install the latest audio drivers using this link.

 

Also, update BIOS using this link.

 

 

Let me know if this works!

Have a great day ahead! 🙂

A4Apollo
I am an HP Employee

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