800-030qe unable to upgrade to Windows 10

[detert]

Tried to upgrade my computer from Windows 8.1 to Windows 10.   Failed over 20 times.  Most common error message pertained to "Drivers".   After Microsoft started charging for Windows 10 I called them to see if it would work if I bought the disk.   Microsoft looked up the HP 800-030qe in its data base and said: I would never be able to upgrade my computer to Windows 10 because HP could not or would not supply the necessary Windows 10 drivers to allow the computer to be upgraded. 

I would appreciate if a HP representative would confirm this.   Am I stuck with 8.1 until I buy a new computer?      Thank you.

I can supply a Belarc Advisor evaluation if that would help.

Bill Detert / Springfield / IL

[WAWood]

@detert

Sorry, but this is just a community self-help forum staffed by volunteers. HP maintains no official presence here but I can confirm that HP does not supply Win10 drivers for your PC.

However, in many cases, the Win8.1 drivers work just fine -- it's just that the Win 10 Upgrade through Windows Update can present lots of problems.

I would suggest that if you want to try again, then BEFORE you do that, seriously consider using a third-party tool to make an image backup of your PC under Win8.1 so that, if the upgrade goes badly, you have something to restore FROM.

I personally prefer to use third-party Recovery solutions as they tend to be both more flexible and more reliable than any built-in solutions.

Macrium Reflect (MR) provides a FREE version that can be used to image and restore partitions or entire drives: http://www.macrium.com/reflectfree.aspx

What I recommend is the following:
1) Download and install Macrium Reflect (MR)
2) Run MR and choose the option: "Create an image of the partition(s) required to backup and restore Windows" to write a full backup to an external drive or USB stick
3) Use the option to create a boot USB stick or CD

My experience is that MR, when using the High Compression option, typically can compress the saved image file to about 50% of the USED space in the OS partition. This means if you have an 80GB OS partition, and 40GB is used, MR only needs about 20GB to store the image file.

I use this all the time and it typically takes less than 10 minutes to do the image backup and about the same time or less to do a restore.

NOW, you have the means to restore a full working system from the external drive or USB stick in only a few minutes.

So, to try the Win10 Upgrade again, I suggest the following:
1) Use this MS link to download and create Win10 install media: http://windows.microsoft.com/en-us/windows-10/media-creation-tool-install?ocid=ms_wol_win10
2) Insert that media in your PC while Win10 is running -- do NOT boot from it!
3) Open the drive containing the media, right-click on setup.exe and run it

This will start the Update -- which can take 45 minutes or more.

Good Luck

[mdklassen]

See: http://support.hp.com/us-en/document/c05195282

which states:

Systems listed below have been tested for Windows 10 Anniversary Update (Version 1607).

HP 110-200 | HP All-in-One 22-2000 | HP ENVY Phoenix 810-400
HP 110-300 | HP All-in-One 22-3000 | HP ENVY Phoenix 860-000 
HP 110-400 | HP All-in-One 22-3100 | HP ENVY Phoenix 860-100 

Your HP Envy Phoenix 800-030qe is not on that list. "Close only counts when playing horse-shoes".

Your computer is quite "beefy" (up to 32GB RAM, Intel i7 CPU).  So, that should not be an impediment.

Given that your computer was manufactured after October 2013, your disk-drive is over 3 years old, and definitely will be "out-of-warranty".

I recommend that you purchase a new disk-drive, and try to install Windows 10 on it, i.e., leaving your current disk-drive unmodified.

If the results of the install are not "satisfactory", you can "clone" your old disk-drive onto the new disk-drive, to have a more reliable disk-drive for your use -- compare it to replacing bald tires on your automobile BEFORE the tires "blow".

You need to search the HP Support web-site, to see what motherboard your system has, and to see what motherboard each of the above 3 systems have, and then maybe "pick-and-choose" the Windows 10 device-drivers from those 3 systems to update your computer.

For example: 

    http://support.hp.com/us-en/drivers/selfservice/hp-envy-phoenix-810-400-desktop-pc-series/7477706

for which HP does supply Windows 10 device-drivers.

P.S. You can download Windows 10 for free, and install it, without entering the 25-character product-key.

Then, you have 30 days to use Windows 10 for free.  If it works, then purchase a product-key, and "activate" your copy.