800 AIO Front panel buttons

[Jalexg]

I have an EliteOne 800 All- in - one non touch screen PC.  Im trying to get the front bezel touch buttons to work (volume,brightness,mute) but they are not working.  I tried downloading the HP My Display program but didnt help.  It's running  Win 7 Enteprise x64.  I tried looking for hotkey drivers but no luck.  If someone could let me know what drivers are needed for the front buttons to work that would be great. Thanks in advance.

[RamblingReel]

I am also having this issue except that the brightness +/- and the mute microphone buttons works but speaker volume +/- and speaker mute buttons do not. Speaker volume +/- reacts to touch, but speaker mute doesn't even react to touch.

[Jalexg]

Anybody find anything on this? I havent been able to get it to work.

[Bright3]

hi, try resetting your bios, power on your pc, press f10 to enter bios, select apply defaults, press f10 to save changes and exit.

[BMPanther]

Hi through windows it works fine and via the HP OSD Display software but the actual hardware buttons do not work on display

[Jalexg]

Resetting bios did nothing, same issue. Volume on the unit works fine, its just the front touch buttons that are not working. Some work some don't.

[MATTM14]

Same issue, looking at the website for portrait displays (who write the OSD software) the eliteone 800 isnt on the list of supported hardware. So perhaps someone at HP needs to organise for a new version of the OSD to support the Eliteone 800's correctly  http://www.portrait.com/dtune/hpo/enu/supportedhardware.html 

[boon_hou]

Hi guys, i think i solved the prob!!

Was having the same issue, running Windows 7 (32-bit) in my case on the 800 AIO and front panel buttons weren't working.

Searched all over the internet and installing various versions of HP MyDisplay OSD but no go.

Got in contact with one of the technical staff at HP and was given a recovery CD for drivers as a last resort, he is also suspecting the buttons aren't supported at all.

Pop in the CD and was prompted to install some prereq and rebooted. To my surprised, the buttons worked! All of them, the Mute, Vol UP / DOWN , Mic Mute, Brightness UP / DOWN.

Wasn't clear what was installed in the prereq and have to dug around, found a log that says,

10:35:56:220     ==== Create Log File for Prerequisite Software ====

10:35:56:220    Copy files to local hard-drive ...

10:35:56:220    Start launching application with CmdLine : "E:\SWSETUP\PreRq\Setup.exe" /qn

10:36:41:881    Done with copy files to local hard-drive ...

10:36:51:896     --- Wait 10 seconds before checking to make sure files are copied ... too slow on DRDVD



10:36:51:896    HP PreRequisite Software version : 1.0.2.5,A,1

10:36:51:896    ---------------



10:36:51:896    Checking Microsoft Visual C++ 2005 SP1 ... --- Windows 7 - 32 bit

10:36:51:896    Microsoft Visual C++ 2005 SP1 is not installed yet -- 32 bit. Installing it...

10:36:51:896    Found file name : C:\Program Files\Hewlett-Packard\Prerequisite Software\vcredist-x86-2005.exe

10:36:51:896    Start launching application with CmdLine : "C:\Program Files\Hewlett-Packard\Prerequisite Software\vcredist-x86-2005.exe" /q

10:36:56:14    Return from Launching process

10:36:59:25     --- Wait 3 seconds before launching next application ---


10:36:59:25    Completed Microsoft Visual C++ 2005 SP1 installation


10:36:59:25    Checking Microsoft Visual C++ 2008 SP1 ... --- Windows 7 - 32 bit

10:36:59:25    Microsoft Visual C++ 2008 SP1 is not installed yet -- 32 bit. Installing it...

10:36:59:25    Found file name : C:\Program Files\Hewlett-Packard\Prerequisite Software\vcredist-x86-2008.exe

10:36:59:25    Start launching application with CmdLine : "C:\Program Files\Hewlett-Packard\Prerequisite Software\vcredist-x86-2008.exe" /q

10:37:03:861    Return from Launching process

10:37:06:872     --- Wait 3 seconds before launching next application ---


10:37:06:872    Completed Microsoft Visual C++ 2008 SP1 installation


10:37:06:872    Checking Microsoft Visual C++ 2010 ... --- Windows 7 - 32 bit

10:37:06:872    Microsoft Visual C++ 2010 was already installed in the system --- Windows 7 - 32 bit


10:37:06:872    Checking Microsoft Visual C++ 2012 ... --- Windows 7 - 32 bit

10:37:06:872    Microsoft Visual C++ 2012 is not installed yet -- 32 bit. Installing it...

10:37:06:872    Found file name : C:\Program Files\Hewlett-Packard\Prerequisite Software\vcredist-x86-2012.exe

10:37:06:872    Start launching application with CmdLine : "C:\Program Files\Hewlett-Packard\Prerequisite Software\vcredist-x86-2012.exe" /q

10:37:15:124    Return from Launching process

10:37:18:135     --- Wait 3 seconds before launching next application ---


10:37:18:135    Completed Microsoft Visual C++ 2012 installation


10:37:18:135    Checking Microsoft .NET Framework 4.5 ... --- Windows 7 - 32 bit

10:37:18:135    Microsoft .NET Framework 4.5 was already installed in the system --- Windows 7 - 32 bit


10:37:18:135    Delete files ....

10:37:18:135    Delete files and directories


10:37:18:166    Delete Microsoft files


10:37:18:166    Return of GetLogicalDriveStrings() --> C:\

10:37:18:166    Checking driver for MS files --> C:\VC_RED.MSI

10:37:18:166    Not DRIVE_FIXED --> C:\VC_RED.MSI

10:37:18:166    Checking driver for MS files --> D:\VC_RED.MSI

10:37:18:166    Not DRIVE_FIXED --> D:\VC_RED.MSI

10:37:18:182    Checking driver for MS files --> E:\VC_RED.MSI

10:37:18:182    Not found MS files --> E:\VC_RED.MSI

10:37:18:182    ==== End of Installation and exit ====

Apparently it installed Visual C++ into the machine and coupled with dot net framework 4.5, the buttons worked. I was unable to replicate the problem and test again but i believed this should be the solution.

Sorry for the long post. Please try it and let us know if it fixed the problem!!!

[FedUni_ICT]

Hi All,

We have also been having this issues with new HP EliteOne 800 units both Windows 7 & 8.1 x64 systems. We have been able to find out the confirmed resolution via our HP Corporate Support Staff.

The problem is how windows handles PS2 devices and this adds a registry entry to sort that out
Fix: http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?lang=en&cc=us&sp4ts....

Just ignore the SoftPaq decription, as this also works for a HP 8300 All-in-One. 

We have tried this now on over 100 computers and it works everytime.

Kind Regards,

FedUni - ICT Services

[mhaljasim]

link isn't working

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FedUni_ICT wrote:

Hi All,

We have also been having this issues with new HP EliteOne 800 units both Windows 7 & 8.1 x64 systems. We have been able to find out the confirmed resolution via our HP Corporate Support Staff.

The problem is how windows handles PS2 devices and this adds a registry entry to sort that out
Fix: http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?lang=en&cc=us&sp4ts....

Just ignore the SoftPaq decription, as this also works for a HP 8300 All-in-One. 

We have tried this now on over 100 computers and it works everytime.

Kind Regards,

FedUni - ICT Services

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