802.11n driver/hardware problem

[TNT22]

My LAN card suddenly won't connect to my cable modem, and gives the error message "802.11n Wireless LAN card adapter is experiencing driver or hardware-related problems (cannot start Code 10)."  Since I can't connect to the net, I can't download the Ralink driver to see if that is the problem.  I found drivescape.com has the driver but not sure if I can download to a different machine and then copy over on a flash to my HP to install.  Any assist appreciated.  (HP Pavilion S5000 (s5780c), Win7, 64-bit).  Thanks!

[Paul_Tikkanen]

Hi:

Here is the latest HP driver for that model wlan card, which you can copy to a usb flash drive or burn to a CD and install it on your PC...

This package contains the driver installation package for the Ralink wireless LAN Controllers in the supported models running a supported operating system.

ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71525.exe

[TNT22]

Thanks so much for the quick reply!  I really appreciate that.  However, what downloaded was a guide for opening the box and replacing stuff.  Before trying that, I was hoping to uninstall/reinstall the driver.  What downloaded was called "sp71525" and when I tried to execute that, it did act like an install, but when completed, the message proclaimed that it did not install correctly.  I am wondering if I need to uninstall the previous driver, but can't find one now.  Seemed like the executable might have done that?? Anyway, still not installing correctly.  So, wondering if there is a logical next step I should try.  Thanks again!

[Paul_Tikkanen]

You're very welcome.

See if this works...

Go to the device manager and click on the problem wireless network adapter needing the driver.

Click on the driver tab.  Click on Update Driver.

Select the Browse my computer for driver software option, and browse to the driver folder that was created when you ran the file.

That folder will be located in C:\SWSetup\sp71525.

Make sure the Include Subfolders box is checked, and see if the driver installs that way.

Then restart the PC if it does.

[TNT22]

Thank you, Paul, for your valuable advice.  I ended up having to buy a new Wireless Network Adapter and am up and running again.  For any others having this problem, I went to my local repair shop, bought the adapter from them for $30, and had it running in a few minutes.  LOTS easier than dismantling a desktop surrounded by paper piles, old cans of soda and thousands of sticky notes!  It uses one of my USB ports, but, hey, a port hub solved that problem.  Thanks again for being there and for being willing to help!

[Paul_Tikkanen]

You're very welcome.

That is one sure-fire and easy way to resolve the issue.

I run an external usb dual band wireless network adapter on all 3 of my HP desktop PC's.