928-Fatal PCIe error Malformed TLP after installing RAID controller card LSI-9280 8e in HPz820

[EnterZandman]

After I installed the card (I put in slot 6 on my z820) I booted up the machine and it rebooted itself and upon boot up gave me this error

928-Fatal PCIe error

PCIe error detected Slot 6

Malformed TLP

tried moving the PCIe card (LSI-9280 8e) into slot 1, which I determined was the appropriate slot for the card, as slot 6 is x16 and slot 1 is x8.

But when I rebooted I had the same problem. The system rebooted itself and gave the same error. Any thoughts on why this might be and how to proceed? 

[EnterZandman]

Bump

[iMaxx]

Sorry we missed this.

 I can dig into this.

Have you made a support call at all and had a case created?

I work in Workstation support and that is always the best way to get us - things like us usually get to my level (3rd Level)fast.

[iMaxx]

So the only cards that we have tested in the Z840 are the LSI 9270 and the 9217.
That is not to say that your card will not work, but it isn't officially supported as it was never tested.

However, we can always to a 'best effort' case. 🙂

First thing to check is to ensure the firmware of your card is up to date.

[EnterZandman]

Hi thanks for getting back to me!

My machine is actually a Z820, not sure if that make a difference. I wasn't able to install any firmware for the card as I couldn't get the machine to run stabily without the machine rebooting itself. I have since pulled the card and stored it temporarily as I attempt to troubleshoot this issue.

I tried to submit a support case but sadly my warranty expired in April. Is there anyway to open a case without a warranty?

One lead I had been given via another support forum was to run BIOS and change the PCIe gen to 2.0 for the slot which the card is installed as its possible in windows 10 that the slot is set to auto/3.0. Do you have any thoughts on that being the cause of the problem?