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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-29-2023 09:07 PM - edited ‎07-25-2023 07:55 AM

HP Recommended
Product: HPw2216h monitor
Operating System: Microsoft Windows 11

I am using an ASUS ZenBook laptop connected to an old HP w2216h monitor, NVIDIA graphics card. The monitor is connected with an HDMI cable through a Plugable USB dock. Most times (not always) when I close the lid the display settings change from "Extend these displays" to "Show only on 2." Often times the HP monitor is off and I don't know why my laptop screen is dark until I realize that everything has shifted over to the HP. 

 

I contacted Plugable and they suggested I try it without the dock. Same problem. They ran a diagnostic and noted that the HP monitor is old and to try updating the drivers. I did that but it made no difference. 

 

I did not have this problem on my previous Lenovo with Windows 10 and Intel graphics. 

 

I've seen a few others with the same problem, but with no good solution. e.g. https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/External-Monitor-Screen-Settings/m-p/... . (The proposed solution is not helpful; it assumes the OP does not know how to set up multiple monitors.) 

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