Application stop working, Garage.Container.exe

[Mymlan]

My Desktop stops working and saiying" Application stops working. Do you want to stop the process". When I click on accept, the window disappear but nothing else happen. When I try to click anywhere on the screen the little window pops up again.

When I check in the logbook it says

"

Garage.Container.exe   1.0.502.733   566fb4ab   KERNELBASE.dll   10.0.14393.479   582588e6   e0434352   0000000000017788   1d74   01d2933d5c2ab16a   C:\Program Files\HP\HP Welcome\Garage.Container.exe C:\WINDOWS\System32\KERNELBASE.dll      

41bee186-d504-48e4-9571-58f61b863b4b      

Tillämpningsprogram: Garage.Container.exe Framework-version: v4.0.30319 Beskrivning: Processen avslutades på grund av ett ohanterat undantag. Undantagsinformation: System.Runtime.Serialization.SerializationException vid System.Runtime.Serialization.Formatters.Binary.BinaryFormatter.Deserialize(System.IO.Stream, System.Runtime.Remoting.Messaging.HeaderHandler, Boolean, Boolean, System.Runtime.Remoting.Messaging.IMethodCallMessage) vid System.Runtime.Serialization.Formatters.Binary.BinaryFormatter.Deserialize(System.IO.Stream) vid HP.Metrics.TitoPico.getDictionaryForRetro() vid HP.Metrics.TitoPico+<>c__DisplayClass22+<<setTitoEnvironment>b__21>d__24.MoveNext() Undantagsinformation: System.AggregateException vid System.Threading.Tasks.Task.ThrowIfExceptional(Boolean) vid System.Threading.Tasks.Task.Wait(Int32, System.Threading.CancellationToken) vid Garage.Container.App.App_Startup(System.Object, System.Windows.StartupEventArgs) vid System.Windows.Application.OnStartup(System.Windows.StartupEventArgs) vid System.Windows.Application.<.ctor>b__1_0(System.Object) vid System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32) vid System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate) vid System.Windows.Threading.DispatcherOperation.InvokeImpl() vid System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) vid System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) vid System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object) vid MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object) vid System.Windows.Threading.DispatcherOperation.Invoke() vid System.Windows.Threading.Dispatcher.ProcessQueue() vid System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef) vid MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef) vid MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object) vid System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32) vid System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate) vid System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32) vid MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr) vid MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef) vid System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame) vid System.Windows.Application.RunDispatcher(System.Object) vid System.Windows.Application.RunInternal(System.Windows.Window) vid Garage.Container.App.Main()

What to do about it? It have been like this sice I bought it two weeks ago.

//Birgitta

[IT_WinSec]

Hello @Mymlan

Welcome to the HP Support forum.

It looks like the application called Garage Container fails for some reason.

I don't know what is it for but based on its location and name I can be somewhat sure that this is not a critical app and can safely be eliminated.

In order to fix your issue, I suggest you do the following:

1. Restart your computer in Safe Mode - a special mode of Windows where only critical Windows related stuff is loaded and most other apps are not. Here are instructions > http://support.eset.com/kb2268/?locale=en_US

You haven't posted the Windows version you use so please follow the steps for your Windows version (10, 8, 7.... etc)

2. Open the file explorer (My Computer),

Navigate to C:\Program Files\HP\HP Welcome\

3. Get the "Garage.Container.exe" and move it to your Desktop  (a.k.a - application should no longer be present in its original location C:\Program Files\HP\HP Welcome\  )

4.  Restart the computer back to Normal Mode

After you restart the PC in normal mode and since you moved the app you may get a warning that it fails to start, ignore it.

Let me know if you managed to move the application from its location and post again - I will post you next step.