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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-31-2017 10:59 AM

HP Recommended
Product: envy 700-074
Operating System: Microsoft Windows 10 (64-bit)

keeps crashing ( critical_structure_corruption ) with no error codes.   how to fix this?

1 REPLY 1

‎02-01-2017 09:44 AM

HP Recommended

@Sgt7r-r

 

Thanks for reaching out to us on HP Support Forums. 🙂 I came across your post and would like to help.

 

I understand that you have an HP ENVY 700-074 Desktop PC and a blue screen of death appears with an error message critical_structure_corruption. 

 

I would like to know the following information to assist you better:

  • When was the last time the PC worked fine? Any changes (software or hardware) that were made after which this error may have started?
  • Does this error appear randomly or while on a specific application?

Meanwhile, I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

  • If this issue started recently then you may perform a system restore to rollback to a previous date when everything worked fine. System restore will not delete any data.
  • Posta successful system restore if the BSOD appears then please perform the steps as described in detail from this link: http://hp.care/2kr4ulH. This link contains steps to even run hardware diagnostics.

I sincerely hope this fixes the issue. Keep me posted. Good luck! 🙂

 

 

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