• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-26-2017 02:31 PM

HP Recommended
Product: ENVY
Operating System: Microsoft Windows 10 (32-bit)

I have paired my HP Envy PC via bluetooth to a Sony SRSBTX500 speaker.  The bluetooth  device list shows the speakers paired but no sound is coming out of the speakers.  Volume is up and bluetooth is on.  I have noticed this computer having other bluetooth problems as well.

My iphones have no problem connecting.

What now?

1 REPLY 1

‎04-28-2017 11:03 AM

HP Recommended

Greetings @ALB3,

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that you are unable to get audio from your Bluetooth device. 

Not to worry, I will be glad to help. 

Is the Bluetooth speaker listed in playback devices?

 

Request you refer to this HP Article for assistance in connecting any Bluetooth device with your computer. 

Once the speaker is paired with the computer. 

Do a right-click on the speaker icon on the taskbar. 

Open playback devices. 

Right-click on the Bluetooth speaker and click on connect. 

 

Let me know how it goes. 

Chimney_83
I am an HP Employee

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.