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Jos_830-1
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Blurry Text when display monitor connected to Macbook Pro 13 inch

HP Recommended
HP Pavilion 27-inch
Mac OS X 10.11 El Capitan

I've been reading the blogs about this because so many people are reporting the same issue. When I hook up my Macbook Pro 13 inch to my HP Pavilion 27-inch monitor the text is insanely blurry!! I've already tried the trick to turn 'off' the dynamic contrast ratio - done. Part 2 is to turn 'off' Custom Scaling. This isn't possible because the custom scaling feature is greyed out. 

 

Is there a software I can download to fix this problem? When I go to the HP site, nothing is listed for Mac downloads. 

 

Or if I bought a hdmi to dvi adapter... would this fix my problem? 

 

Any help is greatly appreciated! I'm at the point I'm going to return this monitor soon! 

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The_Fossette
HP Support Agent
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Message 2 of 4
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Hi @Jos_830-1

 

Welcome to the HP Forums!

 

This is a wonderful place to converse with the community, get assistance and find tips.

 

I reviewed your post and understand that you are having issues with the display on the monitor.

 

I’d love to help!

 

Awesome job on diagnosing the issue correctly and performing smart troubleshooting before posting your question on HP forums. Kudos to you on that score. 

 

Follow the steps provided below and check if it helps.

Step 1. Unplug the power cord from the back of the monitor and the wall
Step 2. Hold the power button down for at least one minute
Step 3. Plug the power cord back into the monitor and then into the wall outlet (not a power bar or surge protector)
Step 4. Press the Menu button on the monitor
Step 5. Navigate to the Factory Reset option and select it
Step 6. Try a different cable connecting your monitor to your computer

 

Let me know how it goes. Awaiting your reply!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

 

Good day! Take care 🙂

 

Cheers!

The_Fossette
I am an HP Employee

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Jos_830-1
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Thank you so much! I'm traveling on business, but will try this once I return! 🙂 

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The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,941 2,570
Message 4 of 4
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Hi @Jos_830-1

 

Thank you for keeping me posted.

 

Please try the steps whenever you get time and update me with the results.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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