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Colnacres
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Message 1 of 2
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Brand new computer giving error message

HP Recommended
HP Envy
Microsoft Windows 10 (64-bit)

Just learning this 3 day old computer.  HP Envy..  signed in and tried to pull up  a website.  Got a window that I can't get rid of saying 'This Site Says YOur Computer Has been blocked"  Says it is error 268D3, someone is stealing all my passwords and credit card info and if I don't call this 888-599-4430 in 5 minutes, my computer will be disabled.  You can click OK but it stil will not go away.  HELP!

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banhien
Level 19
Level 19
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Message 2 of 2
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HP Recommended

Hi,

 

Only 3 days and you catch a nasty situation. Please download the following tool and run offline

 

    https://www.microsoft.com/en-us/safety/pc-security/malware-removal.aspx

 

If still having problem, reset your machine back to good point or back to factory settings

 

      http://support.hp.com/au-en/document/c04758961

 

or

 

     http://support.hp.com/au-en/document/c04742289

 

And please take time to fix it.

 

Regards.

BH
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