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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-01-2017 05:09 PM

HP Recommended
Product: Envy 860-180st
Operating System: Microsoft Windows 10 (64-bit)

My Envy 860-180st is running super slow. After investigation, it is related to CPU being stuck at 19% of max speed, no matter how hard I stress the system. Max CPU is 4.01GHz, and I am locked at 0.76GHz.

I tryed playing with power setting picked high performance plan and even aletered the power option in this plan dealing with CPU to set minimum CPU at 100% instead of 5%, witth no success.

The PC is useless when clocked at .76GHz, please help...

I re imaged it from factory image... still same problem

CPU is not running hot according to termal reading...

1 REPLY 1

‎01-03-2017 10:39 AM

HP Recommended

 

 

 

I ran INtel processor Diag tool;

-- IPDT64 - Revision: 4.0.0.29
--- IPDT64 - Start Time: 1/3/2017 11:00:23 AM

CPU1
Intel(R) spbc Module Test
Module Version: 1.0.8.64b.W
Start Time: Tue Jan 3 11:00:24 2017
Test Result - PASS
..!!..Processor under test is verified as 'PRODUCTION'..!!..

Processor Manufacturer: GenuineIntel
Processor Brand String: Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz

End Time: Tue Jan 3 11:00:24 2017
Total Time: seconds: 0
--------------------------------------------------------------------
CPU1
Genuine Intel CPU Test
Module Version: 1.0.12.64b.W
Start Time: Tue Jan 3 11:00:24 2017
Test Result - PASS
Expected: GenuineIntel
Detected: GenuineIntel
End Time: Tue Jan 3 11:00:24 2017
Total Time: seconds: 0
--------------------------------------------------------------------
CPU1
CPU Brand String Test
Module Version: 1.0.14.64b.W
Start Time: Tue Jan 3 11:00:25 2017
Test Result - PASS
Expected: Intel(R) Core(TM) CPU @
Detected: Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz
Intel(R) Core(TM) processor detected..!!..
End Time: Tue Jan 3 11:00:25 2017
Total Time: seconds: 0
--------------------------------------------------------------------
CPU1
Floating Point Test
Module Version: 1.0.11.64b.W
Start Time: Tue Jan 3 11:00:25 2017
AVX is supported in your OS
Max AVX supported = AVX2
FMA3 supported
Test Result - PASS
Million Floating Points per Second, MFLOPS: 91
Error: 0
--- Floating Point Test Passed!!!---
End Time: Tue Jan 3 11:00:27 2017
Total Time: seconds: 2
--------------------------------------------------------------------
CPU1
Prime Number Generation Test
Module Version: 1.0.13.64b.W
Start Time: Tue Jan 3 11:00:27 2017
AVX is supported in your OS
Max AVX supported = AVX2
Test Result - PASS
Operation Per Second: 27664
Error: 0
--- Prime Number Generation Test Passed!!!---
End Time: Tue Jan 3 11:00:29 2017
Total Time: seconds: 2
--------------------------------------------------------------------
CPU1
Cache Test
Module Version: 1.0.11.64b.W
Start Time: Tue Jan 3 11:00:30 2017
Test Result - PASS

--- Reading Cache Size ---

- Detected L1 Data Cache Size --> 32
- Detected L1 Inst Cache Size --> 32

- Detected L2 Cache Size --> 256
- Detected L3 Cache Size --> 8192

Cache Size Test Passed!!!

End Time: Tue Jan 3 11:00:30 2017
Total Time: seconds: 0
--------------------------------------------------------------------
CPU1
MMXSSE Test
Module Version: 1.0.11.64b.W
Start Time: Tue Jan 3 11:00:30 2017
Test Result - PASS

--- Determining MMX - SSE capabilities ---
--- CPU FEATURES DETECTION FOR ---
--- MMX SSE ---
MMX - MMX Supported --> Yes
SSE - SSE Supported --> Yes
SSE2 - SSE2 Supported --> Yes
SSE3 - SSE3 Supported --> Yes
SSSE3 - SSSE3 Supported --> Yes
SSE4.1 - SSE4.1 Supported --> Yes
SSE4.2 - SSE4.2 Supported --> Yes
--- MMX SSE - capabilities check complete ---
MMX Test Result --- PASS
SSE Test Result --- PASS
SSE2 Test Result --- PASS
SSE3 Test Result --- PASS
SSSE3 Test Result --- PASS
SSE4.1 Test Result --- PASS
SSE4.2 Test Result --- PASS

End Time: Tue Jan 3 11:00:30 2017
Total Time: seconds: 0
--------------------------------------------------------------------
CPU1
FMA3 Test
Module Version: 1.0.10.64b.W
Start Time: Tue Jan 3 11:00:31 2017
Test Result - PASS

--- CPU Features Detection ---
FMA3 - Supported --> Yes
FMA3 Test Result --- PASS

End Time: Tue Jan 3 11:00:40 2017
Total Time: seconds: 9
--------------------------------------------------------------------
CPU1
AVX Test
Module Version: 2.0.8.64b.W
Start Time: Tue Jan 3 11:00:40 2017
Test Result - PASS

--- CPU Features Detection ---
AVX - Supported --> Yes
AVX2 - Supported --> Yes
AVX512 - Supported --> No
AVX OS Support - Supported --> Yes
AES - Supported --> Yes
PCLMULQDQ - Supported --> Yes
AVX2 Test Result --- PASS

End Time: Tue Jan 3 11:00:46 2017
Total Time: seconds: 6
--------------------------------------------------------------------
CPU1
IMC Test
Module Version: 1.0.8.64b.W
Start Time: Tue Jan 3 11:00:46 2017
Test Result - PASS
--- Reading Memory Size ---
Detected Memory Size is --> 32.00GB
--- Subtest - Memory Size Test Passed!!! ---
--- Integrated Memory Controller Stress Test ---
Memory to be allocated = 1048576 byte
Memory Allocated.
Test 1 Ones and Zeros Moving Inversions write operations - Passed
Test 1 Ones and Zeros Moving Inversions verification operations - Passed
Test 2 32Bits Sliding Ones write operations - Passed
Test 2 32Bits Sliding Ones verification operations - Passed
Test 3 32Bits Sliding Zero write operations - Passed
Test 3 32Bits Sliding Zero verification operations - Passed
Memory Deallocated.
--- Subtest - Memory Stress Test Passed!!! ---
Integrated Memory Controller Stress Test Passed!!!
End Time: Tue Jan 3 11:00:47 2017
Total Time: seconds: 1
--------------------------------------------------------------------
CPU1
PCH Test
Module Version: 1.0.10.64b.W
Start Time: Tue Jan 3 11:00:48 2017
Test Result - PASS
LPC deviceID = 0xa145

Chipset : Skylake Platform Controller Hub

No device connected to PCI Express Port 9

1 device connected to PCI Express Port 13
1 : Intel(R) Dual Band Wireless-AC 7265

1 device connected to PCI Express Port 15
1 : Realtek PCIe GBE Family Controller

2 device connected to SATA Controller 1
1 : hp BD-RE BU20N
2 : Crucial_CT1024MX200SSD1

4USB devices detected
1 : USB Composite Device
2 : Intel(R) Wireless Bluetooth(R)
3 : Realtek USB 2.0 Card Reader
4 : USB Composite Device

1 device connected to Intel High Definition Audio Controller
1 : Realtek High Definition Audio

Platform Controller Hub Test Completed!!!
End Time: Tue Jan 3 11:00:49 2017
Total Time: seconds: 1
--------------------------------------------------------------------
CPU1
IGD Module Test
Module Version: 1.0.12.64b.W
Start Time: Tue Jan 3 11:00:49 2017
Test Result: Intel(R) Integrated Graphics Device Not Detected, Test Skipped
End Time: Tue Jan 3 11:00:49 2017
Total Time: seconds: 0
--------------------------------------------------------------------
CPU1
GFX Module Test
Module Version: 1.0.12.64b.W
Start Time: Tue Jan 3 11:00:50 2017
GFX Module Test: PASS
End Time: Tue Jan 3 11:01:22 2017
Total Time: seconds: 32
--------------------------------------------------------------------
CPU1
CPU Load
Module Version: 1.0.12.64b.W
Start Time: Tue Jan 3 11:01:23 2017
CPU Load: PASS
End Time: Tue Jan 3 11:05:32 2017
Total Time: seconds: 249
--------------------------------------------------------------------
CPU1
CPU Frequency Test
Module Version: 1.0.16.64b.W
Start Time: Tue Jan 3 11:05:35 2017
Test Result - PASS
Processor Name: Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz
Expected CPU Frequency: 4.00
Detected CPU Frequency: 4.00746
Expected Base Clock: 100
Detected Base Clock: 100.187
QPI link rate Test - Not supported.
Skipping QPI link rate Test.
End Time: Tue Jan 3 11:05:50 2017
Total Time: seconds: 15
--------------------------------------------------------------------
--- IPDT64 - Temperature Monitor Results
Temperature Monitor will begin when CPULoad Test starts
--- Temperature Test ---
...
Version 1.0.13.64b.W
...

75 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 75 degrees below max

--- Temperature Test ---
...
Version 1.0.13.64b.W
...


Entering run forever
75 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 75 degrees below max
Test PASSED
74 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 74 degrees below max
Test PASSED
75 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 75 degrees below max
Test PASSED
75 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 75 degrees below max
Test PASSED
75 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 75 degrees below max
Test PASSED
74 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 74 degrees below max
Test PASSED
75 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 75 degrees below max
Test PASSED
75 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 75 degrees below max
Test PASSED
74 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 74 degrees below max
Test PASSED
75 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 75 degrees below max
Test PASSED
75 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 75 degrees below max
Test PASSED
75 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 75 degrees below max
Test PASSED
76 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 76 degrees below max
Test PASSED
75 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 75 degrees below max
Test PASSED
75 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 75 degrees below max
Test PASSED
75 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 75 degrees below max
Test PASSED
75 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 75 degrees below max
Test PASSED
75 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 75 degrees below max
Test PASSED
74 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 74 degrees below max
Test PASSED
75 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 75 degrees below max
Test PASSED
75 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 75 degrees below max
Test PASSED
75 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 75 degrees below max
Test PASSED
75 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 75 degrees below max
Test PASSED
75 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 75 degrees below max
Test PASSED
75 degrees C below maximum
Test Result - PASS
Expected Greater than 1 degrees below max
Received 75 degrees below max

Temperature Monitor Stopped

--------------------------------------------------------------------

System Information
------------------
Processor Name: Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz
Processor Information: Intel64 Family 6 Model 94 Stepping 3
Number of Physical Cores: 4
Number of Logical Cores: 8
Installed System Memory: 32 GB
Operating System: Microsoft Windows 10 Home 64-bit
Graphics Information: NVIDIA GeForce GTX 970
System Product: 2B4B
System BIOS: A0.27
System Serial Number: 2MD5500889
--------------------------------------------------------------------

--- IPDT64 - End Time: 1/3/2017 11:05:51 AM
--- IPDT64 - Result: Pass
--------------------------------------------------------------------

 

 

and HWinfo shows no problem under all items labelled under performance limit reason (all internal or external sensor that could force CPU to low throtelling mode)

 

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