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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-28-2017 01:37 PM

HP Recommended
Product: ENVY 700-216
Operating System: Microsoft Windows 8.1 (64-bit)

I have always connected to my router via an ethernet cord, but I am moving this desktop to a different place in my house.  The computer label says it has a Wireless LAN and Buetooth card.  But neither show up in device manager and I can't seem to find driver software.  Is the care possibly kaput?  If so, how can I know?

1 REPLY 1

‎03-01-2017 01:33 PM

HP Recommended

Hi! @ArnoldDaPig, Welcome to HP forums.

 

I understand that you have issues connecting to wireless from your PC.

 

Don't worry I will try to help you out.

 

Did you make any software or hardware changes on your PC?

 

I have checked the specifications of your PC. There was a wireless card shipped with your PC.

 

As you mentioned the wireless card is not getting listed in device manager.

 

Try running a wireless test on your PC and let me know the results.

 

Refer this article to know how to run system diagnostics on your PC.

 

 

Let me know how it goes!

Have a beautiful day ahead! 🙂

A4Apollo
I am an HP Employee

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