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‎05-06-2015 02:53 PM

HP Recommended
Product: EliteDesk 800 G1

I had set a BIOS setup password on our elitedesk machiens when I got them, but apparently I mistyped one of the passwords an can no longer get into BIOS setup.  This is a problem now because I need to enable virtualization in it.  I have removed the power, pressed the power button, removed the blue PWD jumper, pressed the power button again for good measure, replaced the PWD jumper and rebooted.  It still asks me for a set up password.

 

I do not believe I enabled stringent password requirements (which you can't reset).  I used HP's BIOS tool to get the current config to a text file and it shows that stringent password is disabled.  It just doesn't make any sense, is my procedure wrong?  I followed the manual.

1 REPLY 1

‎05-07-2015 08:07 AM

HP Recommended

Dear Customer,

 

Welcome to the HP Consumer Support Forum!!

 

To disable the power-on or setup password features, or to clear the power-on or setup passwords,
complete the following steps:

1. Shut down the operating system properly, then turn off the computer and any external devices,
and disconnect the power cord from the power outlet.
2. With the power cord disconnected, press the power button again to drain the system of any
residual power.
3. Remove the access panel.
4. Locate the header and jumper
5. Remove the jumper from pins 1 and 2.
6. Place the jumper on either pin 1 or 2, but not both, so that it does not get lost.
7. Replace the access panel and reconnect the external equipment.
8. Plug in the computer and turn on power. Allow the operating system to start. This clears the current
passwords and disables the password features.
9. Shut down the computer, unplug the power, and disconnect the external equipment
10. Remove the access panel.
11. Place the jumper on pins 1 and 2.
12. Replace the access panel.
13. Reconnect the external equipment and plug in the computer.

 

You may refer the link below for more information:

 

http://h20628.www2.hp.com/km-ext/kmcsdirect/emr_na-c04331008-1.pdf

 

Refer the pages 249 to clear the password jumper.

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again.

 

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Thank You,
GR1
Although I am an HP employee, I am speaking for myself and not for HP

I am an HP employee
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