Cant get correct Drivers for prodesk 600 g1 AND g2's

[JLaw000]

I am having issues finding the correct drivers for the hp prodesk 600 G1 as well as the HP Prodesk G2's. I have downloaded all of the drivers from the HP site, but when applied they still show up as missing in the device manager. This applies to 32x and 64x accorss man machines. Was hoping the drivers on the support site could be updated, as after downloading them ALL multiple times and trying them I still have the issue. Also the driver recover cd that comes with these computers do not have the proper drivers either....

[IT_WinSec]

Hi,

Welcome to the HP Support forum. Thank you for posting in the HP Support forum.

Is this re. Windows 7 ?

Could you provide the Hardware IDs for all devices you experience issues with. Instructions >> www.wikihow.com/Find-Hardware-ID

Is this about Tower PC version or Small form factor version ?

[mdklassen]

Microtower or desktop?

For Windows 7 64-bit drivers, see:

http://h20565.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=5404565&swLangOid=8&swEnvOid=4059

I would first install the "chipset" drivers, and go from there.

[JLaw000]

I am seeking both the x64 and x32 for the following, also just to reiterate I did go to the suppor site and use the automated feature, however after trying all drivers listed I am still missing some.

For windows 7 Enterprise

1*Hp Prodesk 600 g2 SFF

Ethernet Controller

PCI\VEN_8086&DEV_15B7&SUBSYS_805D103C&REV_31
PCI\VEN_8086&DEV_15B7&SUBSYS_805D103C
PCI\VEN_8086&DEV_15B7&CC_020000
PCI\VEN_8086&DEV_15B7&CC_0200

Universal Serial BUS (USB) Controller

PCI\VEN_8086&DEV_A12F&SUBSYS_805D103C&REV_31
PCI\VEN_8086&DEV_A12F&SUBSYS_805D103C
PCI\VEN_8086&DEV_A12F&CC_0C0330
PCI\VEN_8086&DEV_A12F&CC_0C03

2*HP Prodesk 600 g1 SFF

Ethernet Controller
PCI\VEN_8086&DEV_153A&SUBSYS_18E7103C&REV_04
PCI\VEN_8086&DEV_153A&SUBSYS_18E7103C
PCI\VEN_8086&DEV_153A&CC_020000
PCI\VEN_8086&DEV_153A&CC_0200

PCI Serial Port
PCI\VEN_8086&DEV_8C3D&SUBSYS_18E7103C&REV_04
PCI\VEN_8086&DEV_8C3D&SUBSYS_18E7103C
PCI\VEN_8086&DEV_8C3D&CC_070002
PCI\VEN_8086&DEV_8C3D&CC_0700

PCI Simple Communications Controller
PCI\VEN_8086&DEV_8C3A&SUBSYS_18E7103C&REV_04
PCI\VEN_8086&DEV_8C3A&SUBSYS_18E7103C
PCI\VEN_8086&DEV_8C3A&CC_078000
PCI\VEN_8086&DEV_8C3A&CC_0780

SM BUS Controller
PCI\VEN_8086&DEV_8C22&SUBSYS_18E7103C&REV_04
PCI\VEN_8086&DEV_8C22&SUBSYS_18E7103C
PCI\VEN_8086&DEV_8C22&CC_0C0500
PCI\VEN_8086&DEV_8C22&CC_0C05

Universal Serial Bus (USB) Controller
PCI\VEN_8086&DEV_8C31&SUBSYS_18E7103C&REV_04
PCI\VEN_8086&DEV_8C31&SUBSYS_18E7103C
PCI\VEN_8086&DEV_8C31&CC_0C0330
PCI\VEN_8086&DEV_8C31&CC_0C03

[mdklassen]

I went to the web-site that I stated in my previous posting, and selected "Windows 10", and expanded the "Network" tree, and this is what I see:

1. BlueTooth

2. ditto

3. Wireless

4. ditto

5. LAN

6. NIC

7. Wireless

So, try #5 or #6 for your "Ethenet Controller".

[JLaw000]

As I stated previously I have already gone to HP's Support Site, downlaoded their supplied drivers, and installed them.

The reason I am asking for help is because the drivers they supply on the support site, as well as the ones supplied on the driver recover CDs do not work.

I will try one last time the ones you suggested however I have already attempted those very ones multiple times like I have been trying to convey here.

[mdklassen]

Often, it is necessary to _FIRST_ install the "chipset" driver, as a prerequisite to the other device-drivers.

When you say "do not work", do you get an error-message when trying to install?

Still get "unknown device" or "yellow triangle" icon within Device Manager?

Please use the Windows "Snipping Tool" to capture an image of the "failure", and insert it in your reply.

[JLaw000]

I posted the hardware ID's below.

[IT_WinSec]

Hi @JLaw000

The correct URLs to download drivers from HP web site are:

>> http://h20566.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=5387448&lang=en&cc=us
600 G1 SFF

>> http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=7633321&swLangOid=8&swEnvOid=4192
600 G2 SFF

You need to look for the correct Windows edition - either x86 / x64

If for Win 7 - try Win 7 Enterprise

Also try with the Win 10 driver to see if they work

Please, let me know if this work.

In the mean time I will ask internally for these drivers to be checked.

[mdklassen]

> I posted the hardware ID's below.

Where?

Do you have the "regular" desktop or the SFF ("Small Form Factor") model?

Previous messages pointed to:

* G1 Desktop

* G1 SFF

* G2 SFF

web-pages on HP's web-site.