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- HP Community
- Archived Topics
- Desktops (Archived)
- Computer keeps upgrading

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05-19-2017 02:48 PM
Welcome to HP Support Forums. 🙂 I came across your post and would like to help.
I understand you have an HP computer and tries to perform updates and is stuck at 0% and does not proceed.
To provide an accurate resolution, I need a few more details:
- Please let me know the exact product model no. This link will help you to find the model no: http://hp.care/2bygf7l
- What operating system are you presently using?
- Is it trying to perform Windows updates or updates released by HP?
Meanwhile, I suggest you to use the HP Support Assistant to perform updates on your HP computer. Please refer to this link to use the HP Support Assistant.
I hope this information helps. Let me know. Cheers! 🙂
05-21-2017 03:20 PM
You were asked by @MKazi to state the exact model number of the HP computer, and what was being updated. It's a simple question.
HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
05-21-2017 06:18 PM
05-22-2017 12:58 AM
As HP Support Assistant is a program, and your unable to regain control of the unit, I would suggest you force a shutdown, and unplug the power cord. Hold down the power switch 30-45 sec. Then attempt to re-boot.
The question about model # and OS was to verify original configuration.
HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
