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- Computer restarts 3 times before attempting boot

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03-31-2017 11:40 PM
04-02-2017 11:44 AM
Hi @Brennon
Welcome to the HP Forums!
This is a wonderful place to converse with the community, get assistance and find tips.
I reviewed your post and I understand that the computer is not booting to windows.
I’d love to help!
In order that I may provide you with an accurate solution, I will need a few more details.
- When was the last time the computer was working fine?
- Have you made any software/Hardware changes (Apart from changing power supply)?
Meanwhile, follow the steps in the below article and check if it helps.
Let me know how it goes. Awaiting your reply!
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.
Good day! Take care 🙂
Cheers!
The_Fossette
I am an HP Employee
04-02-2017 08:34 PM
Thanks for the Reply.
The last time the machine was working was 3/23/17, so not long ago.
On Monday the 24th I woke up and tried to boot and noticed the light on the power supply was out and replaced it next day.
I have not replaced any other hardware, although I have had the memory modules out to spray dust out and again to reseat them for (failed) troubleshooting.
04-03-2017 11:14 AM
Hi @Brennon
Thank you for information.
Follow the steps in the below article and check if it helps.
Let me know how it goes. Awaiting your reply!
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.
Good day! Take care 🙂
Cheers!
The_Fossette
I am an HP Employee
04-17-2017 09:08 PM
Hey there sorry for the late response.
I tried everything on that article you posted in the link.
I also tried to put a different harddrive with windows 7 installed in the machine and it did the same thing, turned on and off 3 times and then attempted to boot windows, showed the load screen, then went to a blank blue screen, no errors.
04-18-2017 02:18 PM
Hi @Brennon
I recommend you to run a hardware test on the computer to make sure all the hardware components are working fine.
Follow the steps in the below article to run the hardware test.
Let me know how it goes and you have a great day!
Take care.
Cheers!
The_Fossette
I am an HP Employee
