-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
3
1
1
HP Recommended
The PC:
Product Name: HP 500B Microtower
Product Number:B2C00UT#ABA
OS: Widows 10 64-Bit
DVD-RW Drive (from drive sticker):
HP DH-16ABSH-HT2
Hello,
I recently upgraded my PC from Win7 to Win 10 (both 64-bit). I just realized that doing so rendered my optical drive useless. The DVD-RW drive no longer shows up in the Device Manager, and there isn't even a drop down for the CD/DVD drive. Unfortunately, when I went to HP's product support page for the HP 500B MT, I did not see any drivers for the DVD-RW drive. I have verifed that the drive is still talking to the motherboard (see second image). Is this simply a case of finding a Win10 driver, or is there a bigger issue that I'm not yet thinking?
If installing the driver is all I need to do, where can I find a download?
Thanks in advance for your help,
K
Screenshot of device manager (noCD/DVD dropdown)
Boot menu show MOBO and Drive are talking
12,390
1,675
583
HP Recommended
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
