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HP Recommended
Deskjet 5150
Microsoft Windows 10 (64-bit)

Upgraded from Windows 7 to Windows 10 Pro recently and now I cannot print from my PC on my local HP Deskjet 5150 printer (it is connected with a USB cable).

 

Also discovered that I cannot print on my network printer, HP Officejet 6500.

 

In both cases, Windows control panel does not allow me to "add a printer" for those two printers.  Both worked flawlessly in the past when my PC was running Windows 7.

 

I tried to download drivers for both printers, following the instructions at the HP Support website.  Was never able to complete the downloads and install the printers. 

 

Spent many hours with Microsoft tech support for Windows, they had no solution but suggested I talk to HP!

 

Any suggestions?

1 REPLY 1
HP Recommended

@KER207

 

At the least, you may need to at least perform the following tasks:

  • Create a Restore Point (Optional, recommended) > 
  • Remove any existing printer software from Apps and Features >
  • Restart / Reboot and log in OR Restart Everything
  • Download and install a fresh copy of the Full Feature Software for each printer
  • Restart / Reboot and log in

 

-----------------------------------------------------------------------------------------

  • To make it easier, try to resolve the issues for one printer at a time.
  • You might start with the network printer...

 

Help, Instructions, and Examples:

Install Full Feature Software – Printer

 

  • Section titled The Windows 10 Printer Frenzy

 

 

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