• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-26-2017 10:21 AM

HP Recommended
Product: Pavilion AIO 24
Operating System: Microsoft Windows 10 (64-bit)

I had shut down my computer to move it across the room, and when I plugged it back in I got 3 loud long beeps followed by 4 short beeps. I tried unplugging it again, holding down the power for 15 seconds and plugging back in.. same response. I tried unplugging it and hold down the power for 30 seconds and plugging it back in and same response. I have tried powering on and pressing F9, powering and pressing F10... same response. 

 

My computer was purchased in September, so less than a year old. Help please! 

1 REPLY 1

‎04-26-2017 04:37 PM

HP Recommended

 Hi Tay

 

A three beep, four beep cadence suggests the following:

 

Indicates potential power system failure.
  1. Reduce to minimum config (CPU, System board, PSU, 1 DIMM of memory) and isolate failed component.
  2. Reduce further if issue persists.
  3. Test known good PSU.
  4. Replace affected component.
  5. If unable to confirm source, replace CPU, System Board, PSU.

Contact HP Support. You should be in warranty.

 

Grzy

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.