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nchpqd
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Message 1 of 2
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Desktop won't turn on

HP Recommended
Microsoft Windows 10 (32-bit)
We bought an HP Tower PC + Monitor 251-a123wb from Walmart. We took it straight out of the box, plugged everything in and nothing happened. The light for the monitor is on but no power to the tower. We checked the outlet and that is not the problem. The monitor will say no signal detected! Then turn back off. Any help out there would be greatly appreciated.
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savvy2
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HP Recommended

take it back get annother

do know that shipping PCs, for sure DT.

things can get damaged inside, (ive shipped many) due to up to 6 G's force (like and rocket lauch levels)

forces, can make parts get loose. (have proof of this on 3 top shippers)

in most cases (no pun) the case has tamper stickers you do not want to break and lose warrantee status.

 

take it back.  but.... check this...

 

make sure both cables on the monitor screen are connected correctly

make sure the monitor, menu key works first.,  it will pop up an OSD menu (PC even off or unconnected)

this OSD pops up tell you the monitor is ok.  but you say no signal so its ok.

then make sure the DVI or VGA cable , connected at both ends (monitor <> PC)

 

if the PC end makes no  sound at all that means it has NO POWER,, the fans must turn and make a sound.

on some PC they have a switch in the rear, marked 0/1    turn it to 1 for power on.

I use this switch when there Lightening out side to protect my PC,  it has standby power all the time unless that

switch is at 0.

 

that should cover all  ways, possible.

Reconnect all cables as the quick guide shows... and PC power good at the wall jack feeding it,

 

 

the online HP, page on this pc does not show how to connect the un-named HP monitor.

but the PC has both ports, DVI and VGA,.

did the screen have 2 cables? for data  ,

if it has 2 cables try both. 1 at a time.

if it has 1, cable , there is only one jack on pC that fits.

some LCD screens, have a OSD selections menu, that allows you to pick DVI or VGA..

 

if the PC is silent that be first.

silence at the PC means NO POWER THERE>

 

 

NO warranty answers by me.
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