Download the latest ACPI x64-based PC driver

[bayview1]

I ocassionally get the message:  "Thread stuck in device driver".  I believe I need to download the latest ACPI x64-based PC driver.  Please advise where I can find this driver to download.

[MKazi]

@bayview1

Welcome to HP Support Forums. 🙂 I came across your post and would like to help.

I understand that you have an HP Pavilion TouchSmart 20 series PC and receive an error stating "Thread stuck in device driver". 

To provide an accurate resolution, I need a few more details: 

• Please let me know the exact product model no. This link will help you to find the model no: http://hp.care/2bygf7l
• Does this error appear on the blue screen (Blue Screen of Death)?
• Did any software changes or updates happen on the PC recently?

Meanwhile, I did some research and suggest you to perform the following steps to fix the issue:

• Open the device manager
  
• Expand "Display adapters".
• Right click on the display drivers and select update.

Example of display drivers in device manager:

If the issue persists then please perform the following fix:

• Click Start
• Type display in the search results
• Select Display from the list
• Go to Change Display Settings
• Click Advanced Settings
• Go to Troubleshoot
• Click Change Settingsv
• Drag the Hardware Acceleration slider to None
• Click OK
• Restart your computer.

I sincerely hope this fixes the issue. Let me know. Good luck! 🙂

[bayview1]

Thank you MKazi.

Before I attempt to follow the steps you suggest, here are the details you requested:

• Model number:  H5Z01AA#ABC
• The error appears on the blue screen
• I'm not sure about software changes or updates as the 'Thread' event has occurred only three times in the past three months (approx).

Thanks again for your assistance.

Cheers

Bayview1

[Chimney_83]

Hi @bayview1, I am the @Chimney_83. It looks like you were interacting with @MKazi, but he is out of the office today so I'll take over from here.

Thanks for the reply and providing the information. Recommend you try the suggested steps and let me know how it goes. 

Run a system test on your computer to make sure all the components as working correctly.

Keep me posted.