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‎12-29-2015 02:31 PM

HP Recommended
Product: DVD-RAM GH80N
Operating System: Microsoft Windows 7 (64-bit)

Hi, I just bought a new HP desktop (HP Compaq 8200 Elite Small Form Factor PC), and I am unable to use the CD/DVD drive. It appears in the Device Manager, but it is not recognized by Windows (Windows 7 64-bit), and doesn't recognize disks. I tried updating the driver automatically and Windows tells me the driver is already installed. 

 

Thanks in advance. 

1 REPLY 1

‎12-29-2015 03:04 PM - edited ‎12-29-2015 03:08 PM

HP Recommended

Hi:

 

That is correct.  There are no special drivers required for the DVD.  I have the same model and my DVD drive has always worked fine and never needed drivers for any of the operating systems I have run on it and that includes XP through Windows 10.

 

The only suggestion I can offer would be to go through each of the resolutions listed at the link below and see if one of those resolves the problem.

 

https://support.microsoft.com/en-us/kb/314060

 

The 8200 elite may be new to you, but the model series is already over 4 years old.

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