EliteDesk 800 G2 SFF - Windows 7 - No USB on Fresh Install

[mholmes]

Good Morning,

We recently had to change HP models from the EliteDesk 800 G1 to the 800 G2.  In beginning to create an image for them I have ran into a bizzare issue.  I image the machine with our basic script Windows 7 install, which only adds the machine to the domain and names the machine the serial number.  

It finishes the install and then once it comes back up, I cannot use the USB ports, no keyboard, no mouse, nada. There is also no network driver found.  So I'm unsure on how to proceed.  I've never run into this, normally I either can get the USB to work and manually load the NIC.

Has anyone else ran into this issue? 

Thanks in advance!

Mike

[Paul_Tikkanen]

Hi, Mike:

Please read the conversation in this thread for the answer...

You can either use my solution, or use a PS/2 keyboard and mouse to install the chipset and usb 3 drivers.

http://h30434.www3.hp.com/t5/Business-PCs-Workstations-and-Point-of-Sale-Systems/can-not-install-win...

[Techtoday]

Dear Customer,

If the unit on restart after the OS installation has issues with USB ports then, we might not have an option to install the drivers from HP website
(Because, if the unit works fine for a couple of minutes after the OS installation , we could have the USB drivers installed from the HP website)

Hence, suggest to first inject the USB 3.0 drivers to the image and then perform the OS installation

Here are the instructions for the process we're going through.

Windows 64 Bit Slipstream Instructions (For 32 bit, replace all instances of x64 with x86)
1. Copy files from Windows 7 disc. (right click and choose open to view files of Windows 7 disk)
a. Insert the Windows 7 DVD into the DVD drive.
2. Create a temp folder on the HDD and copy all the files from the Windows 7 disc to the folder
Eg. c:\temp
3. Create a folder called wim under c:\
E.g. c:\wim
4. Copy the install.wim and boot.wim files, located in the c:\temp\source\ folder, to c:\wim.
5. Download and install the Windows Automated Installation Kit for your specific OS version
Windows 7:
https://www.microsoft.com/en-us/download/details.aspx?id=5753
6. Start the AIK Deployment Tools Command Prompt with administrator rights:
a. Search for "Deployment and Imaging Tools Environment" in the Start Menu.
b. Right-click and select Run as administrator.
7. From the command prompt, change the location to c:\wim, Command:
cd c:\wim
8. Create a folder under C:\wim called "mount" and a folder under C: called "USB3", Command:
c:\wim>mkdir mount
cd c:\
c:\>mkdir USB3
9. Mount the WIM image with write permissions, Commands:
c:\wim>imagex /mountrw install.wim 4 c:\wim\mount
10. Add USB3.0 drivers to the install.wim image, Commands:
(Important!!!! Drivers at this location - C:\SWSETUP\SP72807\Drivers\Win7\x64) (Copy x64 folder from that location to this location - C:\USB3) (Your SP may vary)
c:\wim>cd c:\usb3\x64
c:\USB3\x64>dism /image:C:\wim\mount /add-driver /driver:c:\USB3\x64 /recurse /forceunsigned
11. Save the WIM image with new drivers by unmounting and committing, Command:
c:\USB3\x64>imagex /unmount /commit C:\wim\mount
12. Add the USB3.0 driver to two installations of boot.wim with the following steps, so the drivers will be accessible during installation.
a. Add driver to boot.wim 1
i. Mount the boot.wim 1 image with write permissions
E.g. c:\wim>imagex /mountrw boot.wim 1 c:\wim\mount
ii. Change to the directory where the USB3.0 drivers are located.
c:\wim>cd c:\usb3\x64
iii. Add the USB3.0 Drivers (.inf) file to the base boot.wim 1 image
c:\USB3\x64>dism /image:C:\wim\mount /add-driver /driver:c:\USB3\x64 /recurse
iv. Unmount the boot.wim 1 image
c:\USB3\x64>imagex /unmount /commit C:\wim\mount
b. Add driver to boot.wim 2
i. Mount the boot.wim 2 image with write permissions, Command:
c:\wim>imagex /mountrw boot.wim 2 c:\wim\mount
ii. Change to the directory where the USB3.0 drivers are located.
c:\wim>cd C:\USB3\x64
iii. Add the USB3.0 Drivers (.inf) file to the base boot.wim 2 image
c:\USB3\x64>dism /image:C:\wim\mount /add-driver /driver:c:\USB3\x64 /recurse
iv. Unmount the boot.wim 2 image
c:\USB3\x64>imagex /unmount /commit C:\wim\mount
13. Copy both install.wim and boot.wim from c:\wim to the c:\temp\source\ folder, replacing the original files.
14. Burn the files to a new DVD (Make sure that the DVD is bootable) or create image to a USB flash drive (UFD).
15. Install Windows 7 as usual. After installation, Windows 7 will have the correct and working USB 3.0 drivers.

Hope this helps, for any further queries reply to the post and feel free to join us again

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Techtoday