External Speakers aren't recognised after Windows 10 reset

[skirk1]

Good Morning All!

My HP Envy was a bit sluggish so yesterday I performed a Windows reset via Windows 10. This went fine but now my Creative Labs speakers (Audio Jacks only - no USB) will not work.

The Creative speakers themselves are okay, you can hear them come to life when switching on and off.

The small speaker icon in the system tray has a red cross. Opening playback devices from this icon does not show the speakers as a choice, only 6 options - all the same :

Digital Display Audio

AMD High Definition Audio Device

Not plugged in.

I have also checked for hidden disabled devices and still no sign of the speakers.

I have attempted to update the audio drivers via Windows and this says everything is up to date.

I have attempted to update the audio drivers from the HP website but the only choice is Window 8 or 8.1, I have Windows 10. I tried to download the drivers anyway but it says the operating system is not compatible? "Your system does not meet the operating system requirements"

Any ideas what else I can try? Also any info on the sound card / motherboard so I can check with the manufacturer direct?

Many Thanks,

Stuart

[Paul_Tikkanen]

Hi, Stuart:

See if this W10 IDT audio driver resolves the problem.  Install and restart the PC.

This package provides the IDT Tempo High Definition Audio Driver for supported desktop models that are running a supported operating system.

File name: sp71717.exe