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02-10-2017 12:21 PM
OK, assuming that Windows 10 is still working, is this the way you are attempting to do the rest?
http://www.laptopmag.com/articles/reset-windows-10-pc
I am amazed the F11 to still be working, if you are involving that during start. Is that how it is being started? Is this what you are seeiing when started by the F11 method?
I'm not an HP employee.
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