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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-12-2016 05:04 AM

HP Recommended
Product: HP Pavilion HPE h8-1285-D
Operating System: Microsoft Windows 7 (64-bit)

Hard Drives: Hitachi HDS721010DLE630,  Firmware : M52OASR0 Serial Number : MSK5215HILD70G  Features- S.M.A.R.T.,

 48bit LBA, APM, NCQ

 I have tried backing up system image to my ext hard drive since early last month (July 2016) but there is always the error message : The backup failed. New bad clusters were found on the source volume. These clusters were not backed up (0x8078007D)

Run SFC/Scannow- Windows Resource Protection did not find any integrity violations.

 

Lately while going through CrystalDiskInfo, clicking Functions, I come across  Workaround which gives this  message :

{Firmware Bug} SAMSUNG HD155UI/HD204UI.

 

Googling the above message, brings me the website: knowledge.seagate.com/articles_US/FAQ/22357en- Samsung HD204UI_JP.exe Firmware Patch/Update. If the host issues an identify command during an action of writing data in NCQ, the data's writing can be destabilized, and can lead to data loss.

This is relevant for Samsung-model ID with the following model numbers : HD155UI. 

Can this patch/update fixed the system image backup failure?

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