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‎03-20-2026 04:31 PM

HP Recommended
Product: HP Elite Mini 805 G8 Desktop PC (9W5D3AV)
Operating System: Microsoft Windows 11

“After installing the HP firmware update on 13/03/2026, my PC’s TPM (Trusted Platform Module) was reset. This wiped the private keys stored in the TPM, including the Windows Hello passkey my Microsoft Account relies on. As a result, my Microsoft Account authentication is now broken because Microsoft still has the public key, but my device no longer has the matching private key. I need HP to confirm whether this firmware update is known to reset or clear the TPM.”

 

 

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