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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-02-2017 11:15 AM

HP Recommended
Product: Hp pavilion B&O
Operating System: Microsoft Windows 10 (32-bit)
Ive just got my laptop around 2 weeks ago and I've just tried to turn it on and it freezes in the start screen. On other guides it has told me to turn the computer fully off but I am unable to do that due to me having to access the main screen first
1 REPLY 1

‎05-03-2017 04:46 PM

HP Recommended

Hi @Hazaboj

 

Welcome to the HP Forums!

 

I appreciate you taking the time to share your concern and thank you for using this forum, it is a great place to find answers.

 

I reviewed your post and I understand that the computer is freezing on the startup screen.

 

I’d love to help!

 

I would like to know whether you are able to go to the desktop screen or not? If yes, then follow the steps in the below article.

 

http://hp.care/2oPHRsg

 

If the computer is not booting to the desktop screen then follow the steps in the below article.

 

http://hp.care/2oFlOWC

 

Let me know how it works and you have a good day ahead.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

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