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04-03-2017 04:53 PM
I have been experincing some graphical issues while trying to play games, particularly Hearthstone. I went to their custumer service and they had me run DxDiag and told me that i was having issues in my kernal? I don't know what that means. This is the line that they referenced:
Fault bucket LKD_0x141_Tdr:6_IMAGE_igdkmd64.sys_GEN7.5_0_BBHANG, type 0
Event Name: LiveKernelEvent
Please let me know what I need to do.
04-03-2017 08:18 PM
Your PC shipped with Windows 10.
When did this start happening?
Windows 10 may have recently updated the Intel graphics driver. I can only guess. Windows 10 driver updates sometimes mess things up.
04-03-2017 08:25 PM
Thank you for the reply.
Yes, my PC was shipped with Windows 10.
I do not remember when it first started happening, there have been issues for a while, but I haven't been using my PC for gaming for about a month and a half as I was really busy. So it could have happend anywhere during that time or before.
I have already tried installing that driver. It doesn't help. That driver was last updated in 2015.
04-03-2017 08:45 PM
Have you run Microsoft's System File Checker?
It may be able to fix corrupted system files.
No luck with this action and no updated Intel graphics driver does not bode well.
You can sometimes update the Intel graphics driver at Intel site. But HP sometimes modifies the hardware ID's so it is not possible to update with newer Intel drivers.
You have a PCIe 2.0 x16 slot on the MB. Add a graphics card to get better gameplay. You will have space limits and your power supply is 180 watts.
04-03-2017 09:11 PM - edited 04-03-2017 09:12 PM
I tried the sfc twice, both stopped on 42% and said the following:
windows resource protection could not preform the requested operation.
Also, I tried doing the intel driver update, but it said it wasn't compatable.
04-03-2017 09:26 PM
Have never seen SFC stop with that error message. Have you run any boot time hardware diagnostics? Sometimes a failing HDD or memory problems can cause strange things.
Is your system malware free?
I suspected the Intel driver install would fail.
04-04-2017 05:58 AM