cancel
Showing results for 
Search instead for 
Did you mean: 

Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
KUSHRIDER999
New member
2 1 0 0
Message 1 of 4
407
Flag Post
HP Recommended

HELP...HP 110 DESKTOP PC...POWERS ON AND OFF WILL NOT BOOT UP

HP 110 DESKTOP
Microsoft Windows 10 (64-bit)

PRESS POWER BUTTON, ACTS LIKE IT WILL POWER UP, BUT THEN SHUT DOWN AND STARTS ALL OVER AGAIN

0 Kudos
3 REPLIES 3
HP Support Agent
HP Support Agent
12,360 12,338 1,165 2,410
Message 2 of 4
366
Flag Post
HP Recommended

HELP...HP 110 DESKTOP PC...POWERS ON AND OFF WILL NOT BOOT UP

Hi @KUSHRIDER999,

 

Thanks for stopping by the HP support forums. A very good day to you.  I reviewed the post regarding the computer restarting when the power button is pushed. I will be glad to assist you here.

 

Super description and great diagnosis of the issue before posting. Kudos to you for that.:)  You are a valued HP customer and it is paramount to assist you with it. I take it as a privilege to share this platform with you. 🙂

  • Did this happen after a power outage or surge?
  • Did it occur after a software, windows or bios update? Do you remember?

The issue looks like being hardware related.  It could be the power button that is faulty and needs to be replaced. Please try these steps:

  • Please perform a hard reset first from this link: http://support.hp.com/za-en/document/c01463028
  •  and check if the issue gets resolved by restarting the computer.
  • If it does not work, then try to run diagnostics on the computer from this link: http://support.hp.com/us-en/document/c03463381  and check if the diagnostics run without restarting. Please try to run the option that says “Run the Extensive Test (2 hours or more)” Then if it continues to restart in a loop, please contact HP phone support from this link: http://hp.com/contacthp to get the computer serviced. Please select the country and follow the on-screen instructions.

If the unit is under warranty, then the warranty should take care of repairs for you.

 

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care now and have a splendid week ahead.

 

 

DavidSMP
I am an HP Employee

KUSHRIDER999
New member
2 1 0 0
Message 3 of 4
320
Flag Post
HP Recommended

HELP...HP 110 DESKTOP PC...POWERS ON AND OFF WILL NOT BOOT UP

THANK YOU DAVIDSMP, WILL TRY SOLUTIONS AND WILL GET BACK WITH YOU......

0 Kudos
HP Support Agent
HP Support Agent
12,360 12,338 1,165 2,410
Message 4 of 4
295
Flag Post
HP Recommended

HELP...HP 110 DESKTOP PC...POWERS ON AND OFF WILL NOT BOOT UP

Hi @KUSHRIDER999,

 

I read your super quick response. Great effort has been shown to try and get the issue resolved. Kudos to you on that score.As I was away on my weekend I was not able to reply immediately. 

 

Please perform all the troubleshooting steps patiently and diligently as this might do the trick for you.

Please let me know how it pans out.

I genuinely hope the issue gets resolved without hassles and the unit works great.

 

To simply say thanks, please click the "Thumbs Upbutton to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care now and have a splendid week ahead.

DavidSMP
I am an HP Employee

0 Kudos

Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation