HP 2159m monitor sound is not functioning

[Justin45271]

Recently i got a Hp 2159m with built in speakers. Now when i got it it has Windows 7 on it when i got it all set up and wanted to put music on there and listen to it. The speakers would not work so i went into the Sound Device and it said. No Audio Output is installed. So i went into my sound and video game/ controllers. There was no option there to select, i have been searching for hours and hours trying to look for the drivers but i have not got any luck. Its a HP 2159m Compaq Presario PC. And before you ask me about DVI etc how does this involve with the speakers. Well if it requires more wires i just need to know which ones. Does this require Drivers which i know it does sense it has no audio output nor sound and video/games option. I know there is a fix just couldent find it anywhere else on the HP site please reply quickly i really want my sound.

[lasvegaswireman]

When requesting assistance, please provide the complete model name and/or product number of the HP computer in question. HP/Compaq makes thousands of models of computers that are all different. Without this information it may be difficult or impossible to assist you in resolving your issue.

The information you provided is strictly for the monitor and has nothing to do with what model computer you are using. The model name and/or product number of the computer should be located on the side, back, or bottom of your computer.

And yes, if using a DVI or VGA cable to connect the computer to the monitor... you will need to use an additional audio cable as shown on page 17 of this 1859m,2009m,2009v, 2009f, 2159m,2159v,2309m,2309v, 2509m, 2709m LCD Monitor User Guide.

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[Justin45271]

The model number is sr5702F on the Tower.

[Justin45271]

Okay so i have the built in speakers audio cord, but im still getting no help by the No Audio Output device is not installed does it install ir manually when i plug it in or no?

[Justin45271]

Never mind ill just go to another provider, called customer support and you have ot pay to get the drivers installed ripping people off like that..

[lasvegaswireman]

This is a peer-to-peer user supported forum for HP consumer class products and I do not work for HP. HP maintains no official presence on this forum. It is unlikely that HP will respond in an official capacity. Any reply from a HP employee represents their own opinion and not that of HP's.

Here are the specs for your Compaq Presario SR5702F Desktop Computer and its MS-7525 (Boston) motherboard. According to the specs, this model shipped with Windows Vista Home Basic SP1 installed at the factory. Because you state you got this computer and it already had Windows 7 on it, there may be other issues as well.

This model use an integrated Realtek ALC662 HD audio (CODEC) controller and drivers for it can be found HERE.(Check "Accept", click "Next, and select a download location for the 4th item down the list "Vista, Windows7, Windows8 Driver (32/64bits) Driver only") 

Please download and install the driver, then restart the computer. Next, connect the audio cable to both the monitor and computer. Now test for sound. Please report any problems, issues, error codes, etc. and post screen shots as well.

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[Justin45271]

I installed the drivers you asked me to but they do not work at all it still says no audio output device is installed.

[Justin45271]

http://imgur.com/fWUP0V2 thats what it does when install

[lasvegaswireman]

Please indicate if there are any unknown and/or missing devices in the Windows device manager. Also, enter the BIOS and change the "Onboard Audio" to "ENABLED" and press "F10" to save this setting;

This should force the audio adapter to be enabled, instead of the BIOS deciding the status of the adapter.

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