HP 2311X "Check Video Cable" message

[jca93]

HP,

      I have a HP 2311x that was bought in late Nov 11.  I've been using it via DVI with my custom computer running Windows Pro 7 64 bit on a GTX 460 video card.  On Friday I began to get the Check Video Cable message on a black screen then the monitor will go to sleep.  When the monitor does its start up sequence the DVI input is recognized as active, but I still get the Check Video Cable message.  Here are some of the things I've done:

I've changed DVI video cables-No change

I tried to manually select the input to DVI-No change

Used the second DVI connection from my video card-No change

Used my GTX 460 and DVI cable on a different monitor-Everything worked fine

Plugged the verified good cable into the HP 2311x-No change

Used a VGA output from a 2nd legacy video card(Radeon X1550)-Monitor worked with some distortion

Used DVI output from the Radeon X1550-Received Check Video Cable message

Used a VGA output from an Asus Eee PC-Monitor worked with no issues

I haven't tried HDMI, nor do I want to use HDMI.  If the monitor was made to take DVI it should work.  Any help would be appreciated.  I've seen other threads with a similar issue, but they were using the HDMI not the DVI input.

Jason

[Big_Dave · Accepted solution]

Hi,

Only attach one active video cable to the monitor.

Try a monitor reset. Unplug the monitor’s power cord and hold down the monitor’s power button for 30-60 seconds. Plug the monitor back in and power it up. Now reset the Source input in the monitor's menu to DVI.

Try the monitor on another PC using DVI.

[jca93]

It worked.  Thanks.

[melinasuryani]

star at the pc, the monitor does not live and the message check cable video, please solution?

[tamsi]

connect your monitor with vgi and from menu -> Factory Reset and chose yes. then connect the monitor back with hdmi and you should be good

[DRogall]

Thanks! I had the same problem with my second HP monitor on a DVI cable and the reset worked for me.

[Passmore]

I am using a Dell laptop and in have connected a vga to hdmi cable (since laptop has no vga port) to use the a bigger  HP L1706 monitor. Monitor sends message " check video cable" and soon goes to sleep.