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kim_laurits
Level 2
22 11 0 0
Message 1 of 4
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HP DM - updating to Internet Explorer 11

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T510
Microsoft Windows 7 (32-bit)

Hi,

In HP device manager I have downloaded a task from the HP Update Center to update Internet Explorer to version 11.

It worked perfectly on the test clients that I have.

 

Then I started updating some of the thin clients used in production, but some of the clients doesn't get updated - they remain on IE9. The task in HP device manager says success - no errors.

And if I run the .exe file manually, then the installations finishes, but IE still isn't updated.

 

But as mentioned - it only happens on some clients, others get updated just fine.

 

Has anyone else experienced this before?

 

 

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Chen_HPDM
Level 7
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Message 2 of 4
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Sounds like the IE issue since

  1. It only happens on some of the units
  2. Manual install also doesn't work.

I would suggest to check the IE installation problems from Microsoft to see if could help:

https://docs.microsoft.com/en-us/internet-explorer/ie11-deploy-guide/install-problems-with-ie11

I am an HPI Employee.
My opinions are my own, and do not express those of HPI.
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kim_laurits
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I tried downloading the Microsoft installer to IE11:

https://support.microsoft.com/da-dk/help/18520/download-internet-explorer-11-offline-installer

 

It that worked fine, when I installed it manually.

 

I then tried installing it on another client through a task i HP DM - it failed according to HP DM, but actually got installed on the client. So for now, I think I will try to test that installer instead.

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Chen_HPDM
Level 7
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Message 4 of 4
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That could happen - Installation actually succeed but HPDM returns failure.

 

By default HPDM Agent returns "successful" only when the returned code of installtion process is 0. Different application/installer might have different return code. In order to get the correct status from HPDM Console, you have to use script to linked the return code with actual result.

I am an HPI Employee.
My opinions are my own, and do not express those of HPI.
**Click the White Thumbs Up Button on the right to say Thanks**
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