HP DM - updating to Internet Explorer 11

[kim_laurits]

Hi,

In HP device manager I have downloaded a task from the HP Update Center to update Internet Explorer to version 11.

It worked perfectly on the test clients that I have.

Then I started updating some of the thin clients used in production, but some of the clients doesn't get updated - they remain on IE9. The task in HP device manager says success - no errors.

And if I run the .exe file manually, then the installations finishes, but IE still isn't updated.

But as mentioned - it only happens on some clients, others get updated just fine.

Has anyone else experienced this before?

[Chen_HPDM]

Sounds like the IE issue since

1. It only happens on some of the units
2. Manual install also doesn't work.

I would suggest to check the IE installation problems from Microsoft to see if could help:

https://docs.microsoft.com/en-us/internet-explorer/ie11-deploy-guide/install-problems-with-ie11

[kim_laurits]

I tried downloading the Microsoft installer to IE11:

https://support.microsoft.com/da-dk/help/18520/download-internet-explorer-11-offline-installer

It that worked fine, when I installed it manually.

I then tried installing it on another client through a task i HP DM - it failed according to HP DM, but actually got installed on the client. So for now, I think I will try to test that installer instead.

[Chen_HPDM]

That could happen - Installation actually succeed but HPDM returns failure.

By default HPDM Agent returns "successful" only when the returned code of installtion process is 0. Different application/installer might have different return code. In order to get the correct status from HPDM Console, you have to use script to linked the return code with actual result.