• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-15-2017 01:37 PM - edited ‎03-15-2017 01:41 PM

HP Recommended
Product: EliteDesk 800G1
Operating System: Microsoft Windows 7 (64-bit)

Needing to uninstall HP Client Security Manager and all associated modules due to conflicting software.  HP Device Access Manager doesn't show up in Control Panel.  Installed latest HP client security manager and attempted removal, but it gives error stating "The following products depend on HP Client Security Manager: HP Device Access Manager".  Downloaded HP Device Access Manager from HP Support page, during the install I get "Error 1720: There is a problem with this Windows Installer package.  A script required for this install to complete could not be run.  Contact your support personnel or package vendor.  Custom Action UninstallDriverFromINF script error - 2146828275, Mi...."  Any help would be appreciated.

1 REPLY 1

‎03-23-2017 04:38 AM

HP Recommended


To get rid of this error, I would suggest you to install the latest version of Windows Installer which you can download it from the link:

http://www.microsoft.com/downloads/details.aspx?FamilyID=5a58b56f-60b6-4412-95b9-54d056d6f9f4&displa...


Step2:
 
Start the Windows Installer service.
 
1. Click Start, type Services.msc and press [ENTER]

2. Double-click Windows Installer.

3. Set the Startup type of Windows Installer to Manual.

4. Click Start to start the service. Note down the error message if any.

5. Click OK.

Step3:

The Windows Installer CleanUp utility deletes all files and registry settings associated with a program's Windows Installer configuration.

Refer the article below which talks about the description of the Windows Installer CleanUp Utility:

http://support.microsoft.com/kb/290301

Let us know if the above steps help you.

 


**Click Accept as Solution on a Reply that solves your issue to help others**
******Clicking the Thumbs-Up button is a way to say -Thanks!.*****

 

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.