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‎05-01-2017 07:52 AM - edited ‎05-01-2017 07:53 AM

HP Recommended
Product: HP ProBook 450 G2
Operating System: Microsoft Windows 8.1 (64-bit)

A laptop from a friend of mine is not booting any more.

 

Although he said that he was not playing around with encryption settings, the drive seems to be encrypted.

 

The strange this is, that i can't type in his password or select a recovery key:

 

2017-05-01 15.44.17.jpg

 

2017-05-01 15.44.28.jpg

 

 

 

Does anybody have an advice, about how i can save his data? I do have his password, but i don't even get an prompt for typing it in.

 

Thanks.

 

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