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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-17-2017 09:05 AM

HP Recommended
Product: HP ENVY
Operating System: Microsoft Windows 10 (64-bit)

Hello from a new guy here...

 

I'm putting a card in this computer, and notice that there's a loose wire inside the case. THere are two very small black wires that come from the bottom of the case, one is soldered to a small joint just behind the pcie slot. The other is unconnected. I don't know whether I have done this, but i would be grateful if anyone can help me with a solution..

Thanks in advance

 

andyoc

4 REPLIES 4

‎05-17-2017 10:16 AM

HP Recommended

Hi:

 

Welcome to the HP support forum.

 

What you are describing seems to be the antennas for the wireless card.

 

Trace them to one of the PCIe x1 slots where there should be an adapter with a small wireless card in it.

 

Depending on the model wireless card, it will have one or two antennas attached to it.

 

If you see two terminals on the card, one with and one without an antenna, you can connect the second antenna to the empty terminal.

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‎05-17-2017 11:46 AM - edited ‎05-17-2017 11:46 AM

HP Recommended

Can you post a picture of your open computer? and motherboard connections close to chipset heatsink.

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‎05-17-2017 02:33 PM

HP Recommended

Hi guys and thanks for your responses...

 

I reckon  the cable is one of the wireless antennas, as suggested  by Paul. The computerr performance is not affected and I don't use the wireless, so I'm good for now. I'll come back if any problems arise

 

Again many thanks, guys!

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‎05-17-2017 03:20 PM

HP Recommended

You're very welcome.

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