HP ENVY Phoenix 810-201no How do I boot into BIOS?

Swiftis · ‎04-28-2016

So I was setting up a virtual machine using VirtualBox, but when I tried to start it I got an error message. Apperantly I will have to boot into BIOS and enable something, but I can't figure out how!

I've tried all F-keys and DEL-key but nothing seems to work. Do anyone know how? Please help.

erico · ‎04-29-2016

Press the power button and then immediately begin tapping the Esc key.

That should invoke the Startup menu, where a number of options are available, including the F10 key for invoking the BIOS.

I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"

Swiftis · ‎04-29-2016

It didn't work. 😕

My keyboard and other USB devices won't even turn on at startup. Anyway to fix that?

Thanks.

erico · ‎04-29-2016

Now that is peculiar.

Have you tried connecting the mouse and keyboard to the usb 2.1 ports? They would be the ports that do not have the blue insulator nor the SS USB emblem next to them.

USB support is at the hardware level.

Did you happen to make some changes in the BIOS prior to this happening?

What you can do is clear CMOS and that should return the USB useage.

I will have to ask HP about this.

Normally there is a section in the motherboard sections with an image that shows the jumper settings to clear the CMOS. That section does not appear to be present in the support for your motherboard.

I will also ask to see if an HP Expert has the same model as a product loan and can take a look and find the header on the motherboard.

Please be patient.

I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"

Swiftis · ‎04-29-2016

Yes, I have tried every single USB port I could find. The keyboard and mouse turns on when windows boots, but not when the HP logo displays (at startup). They do work, but not at startup.

Thank you for your responding :).

erico · ‎04-29-2016

OK.

I have asked for some support on this through our internal contacts.

Please be patient as it is only about 7AM PST currently on the west coast of the USA.

I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"

Swiftis · ‎05-01-2016

Is there any way to enable VT-x without accessing the BIOS?

Please let me know, thanks.

erico · ‎05-01-2016

@Swiftis wrote:
Is there any way to enable VT-x without accessing the BIOS?

Please let me know, thanks.

No.

There is not.

I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"

Create an account on the HP Community to personalize your profile and ask a question