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TMALE
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HP Elite Desk 800 G2 - CPU 6600 HIGH 93*C

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Hp elite desk 800 g2
Microsoft Windows 10 (64-bit)

We have few brand new HP Elite Desk 800 G2 with CPU 6600 (4 cores up to 3,3Ghz).
During stress test temperature is reaching from 31*C to over 93*C when tested in office condition around 21*C.

According to Intel ark page that cpu Tcase can not be higher than 71*C.
According to HP spec that desktop can even operate up to 70*C: Operating temperature: 0° to 70° C (32° to 158° F)


So for sure something is totally bad in specification, as even in office ambient that CPU IHS temperature is exceeding  Intel Specificaiton not even say what will happen drop that PC into max allowed 70*C Africa climat.

HP, you drop too high CPU into too small case. We are getting now catarstrophic thermal protection shutdown, blue screens on all units. Probably nothing can be done in air design so only downgrade on CPU !

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NickS_05
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Hi Tmale,

 

Please try to see if Fans are moving proper. If there is any blockage in the Fan duct or air vents.

If possible try applying thermal paste.

 

If Possibel to go to BIOS, try BIOS default.

If Unit is running, please try BIOS and chipset update, you can download from HP website.

 

Also, Please dont hesitate to contact our Wonderful HP support team in your country for any Hardware issue.

HP Team is always there for you...

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NickS_05
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Hi TMALE,

 

How are you doing, also how is you computer performance now?

 

Hope all's well... Have a good one.

 

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TMALE
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Mate.

FAN was first thing we checked and it's working fine and depends on CPU load is working faster -PASS.

BIOS is default and patching will not solve design issue HP did.

 

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NickS_05
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Hi TMALE,

 

Thanks fo ryour respond, and happy to know the resolution. We really appricate the time you take to write and also value your business and trust with HP.

 

Well if its the physical design you are talking about, then chances for changes looks really slim. But as a product, the product u have, should deliver beyond your expectation.

 

As a personal point of view I have very high regards for the HP Brand value.

 

Please keep posted

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