Thanks for reaching out! This is a great location to get resolutions and interact with experts from the community. A very good day to you. 🙂 I understand that you require assistance regarding issues with the computer not opening icons and apps. It will be a delight to assist you here. 🙂
Spectacular effort. Brilliant diagnosis of the issue before posting. You’ve done an amazing job here. 🙂 Kudos to you on that score. 🙂
You are a valued HP customer and we appreciate you greatly for doing business with HP. I have reviewed the situation and it is paramount that we address your issue. Thank you for giving us the privilege to assist you on this platform.
For better clarity and to assist you better I would require more information regarding this:
Did this happen after a windows or software update?
Did you make any changes to the computer like downloading a new software or game recently?