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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-31-2015 11:47 AM

HP Recommended

Same problem. Envy 20 all in one. Touch screen only works to get to log in screen. then nothing. All drivers are updating. There is nothing showing up under Human interface that involves touch screen.  Why is it with all these issues there is no solution?

‎08-12-2015 11:13 AM

HP Recommended

hp envy touchsmart 20-d011 power powers up but does not post, no video no sound no illumination on screen has anyone else seen this and if so is there a fix for it

‎08-12-2015 11:20 AM

HP Recommended

I replaced the motherboard and all is well. You can replace the bios. or have it flashed if you a pc shop has a working one. All of that was a pain in the ass so I got a motherboard from a US seller incase I needed to return it. You can one from China for around 70 bucks. Try returning it. lol   

‎08-21-2015 12:06 PM

HP Recommended

please, I have the same problem.

HP ENVY TS 17 Notebook PC

5CG403038X

E1P14AV

could you please help

Thanks

‎11-17-2016 12:51 PM

HP Recommended

So has that ever actually worked or??  Every single forum post I see has the same answer and it literally never works for anybody.  Need a solution ASAP

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