HP Notebook Could Not Back Up Files Restore To Factory Lost Files

[SharenSierra01]

Truthfully I can't remember I was traveling exhausted and bit overwhelmed
Tried opening HP Notebook from sleep mode when I got in hotel and nothing would open/close or restart

So many error messages so I attempted to back up to disc would not allow, would give error indicating could not download and this is after I would be prompted tp back-up but could not.  Finally I thought I was restoring to a date and fell asleep with notebook in bed with me and there was a screen not with an error message. Is there a method to restore files once computer goes back to Factory settings?

[Riddle_Decipher]

@SharenSierra01

Thank you for posting on HP Forums,

The Riddle_Decipher is at your service.

I understand you need assistance in restoring the files back to your PC after a factory reset,

I'll be glad to help you out, however, for an accurate solution I will need more details:

What is the product number of your product? Use this link to find it: http://support.hp.com/us-en/document/c03754824 

Have you attempted any steps on your own before posting on the HP Forums?

Did the system restore successfully get you back to a working date?

In the meantime, please try the steps mentioned on this link to initiate a backup of your files: Click here

If you plan on resetting the computer back to factory defaults, Click here for instructions.

Please reply with the details for further assistance.

Eager to help!

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,