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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-22-2016 09:27 AM

HP Recommended
Product: HP Pavilion p6-2317c Desktop
Operating System: Microsoft Windows 10 (64-bit)

Since upgrading to the latest Windows 10, the IDT Audio Control Panel will not open.  I am unable to find a software update suitable to my desktop.  Any help is appreciated.

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-22-2016 10:24 AM

HP Recommended

You're very welcome.

 

I explored some more and found this model which has a newer revision of the Jasmine motherboard your PC has but it still has the same IDT 92HD73E audio chip.

 

http://support.hp.com/us-en/document/c04212751

 

The good news is that PC has a W10 IDT audio driver, so maybe this one will do the trick.

 

This package provides the Tempo High Definition Audio Driver for supported desktop models that are running a supported operating system.

 

Fix and enhancements

- Provides the Tempo High Definition Audio Driver (Original IDT) for system upgrading to Windows 10.

 

File name: sp71717.exe

 

 

 

 

View solution in original post

7 REPLIES 7

‎02-22-2016 09:46 AM

HP Recommended

Hi:

 

See if the W8.1 IDT audio driver for the IDT audio chip your notebook has works...

 

This package provides the driver for the IDT High Definition Audio solutions in supported models that are running a supported operating system.

 

File name: sp63932.exe

‎02-22-2016 09:55 AM

HP Recommended
Hi Paul,
Thanks for the reply. I have a desktop. Not sure that makes a difference or not. My IDT Control Panel will no longer open. Do you know of where I can secure an update?
Peter

‎02-22-2016 09:58 AM

HP Recommended

You're very welcome.

 

Sorry...that driver is for a desktop PC (a newer P6 24xx model that has the same audio chip as yours, and a W8.1 audio driver).

 

I guess I have notebook stuck on my brain.

 

Give it a shot, because I believe that is your only hope.

‎02-22-2016 10:16 AM

HP Recommended

Well, once again, thanks.  That update wouldn't load for me, unfortunately.  Do you know of any other software options?  I am getting sound from my computer speakers.  It's the control panel that is inoperable, and thus my external amplified speakers are not functioning.  That's really the problem.

‎02-22-2016 10:24 AM

HP Recommended

You're very welcome.

 

I explored some more and found this model which has a newer revision of the Jasmine motherboard your PC has but it still has the same IDT 92HD73E audio chip.

 

http://support.hp.com/us-en/document/c04212751

 

The good news is that PC has a W10 IDT audio driver, so maybe this one will do the trick.

 

This package provides the Tempo High Definition Audio Driver for supported desktop models that are running a supported operating system.

 

Fix and enhancements

- Provides the Tempo High Definition Audio Driver (Original IDT) for system upgrading to Windows 10.

 

File name: sp71717.exe

 

 

 

 

‎02-22-2016 10:52 AM

HP Recommended

Paul,

 

That worked FAMOUSLY!!  Thanks very much!  How much to I owe you?  🙂

 

Pete

‎02-22-2016 11:56 AM

HP Recommended

That is great news, Pete.

 

Glad to have been of assistance.

 

Enjoy!

 

Paul

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