HP Pavillion AIO cracked screen .. source??

[shawie60]

Hi guys I have a HP Pavillion 23 AIO the screen is cracked.. so i need a replacement screen repair, or can anyone point me in the direction or provide a suitable source where I can buy one please.
many thanks
glenn

[sandytechy20]

@shawie60

Thanks for taking an interest in the HP Support Forums! After reading your post I see that your HP Pavilion all in one computer screen is cracked. I would like to help you out with this issue today.

First, confirm it is not a software issue.

• Connect an external screen or boot into bios screen and check.
• When you turn on the computer, keep pressing F10 key to enter into bios screen.

Once you confirm it’s a hardware issue.

Contact HP phone support for assistance on this.

I hope it helps and if you feel I have answered your question and concerns,

Please mark this post as a solution accepted and Kudos would also be appreciated.

Cheers.

[shawie60]

the screen is cracked, how can it be a software issue??

[sandytechy20]

@shawie60

Thanks for the reply.

I understand the situation well.

Please contact HP Phone support for further assistance on this.

Cheers.