HP Phoenix Envy DVD drive DVD-RAM GHA3N

[DaveW6]

The DVD drive on my new Phoenix Envy has stopped working.  This after a series of Windows updates - it seemed to be working fine previously, though perhaps this is coincidence.  Troubleshoot now tellls me there is a driver error, but windows updates are telling me I have the latest driver installed.  It is the DVD drive hp DVD-RAM GHA3N and I am on Windows 8 64 bit. 

[DaveW6]

The error code is "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged (Code 19).  How do I rectify this? 

The driver file details include cdrom.sys, GEARAspiWDM.sys but aslo edevmon.sys which is from ESET (security scanning software).

[DavidPK · Accepted solution]

Hi,

Try following the procedure under the sub-heading Resolution – Method 3: Manually fix corrupted registry entries on the link below to remove the Upper and Lower filters and see if this helps the issue.

http://support.microsoft.com/kb/982116

Regards,

DP-K

[DaveW6]

Thanks for that prompt reply.  The link seems to have done the business - in the end i didn't need to get as far as item 3, item 2 seems to have done it, after a restart.

Rgds,

Dave