HP Pocket Playlist is not recognized via USB

[ysp2k3]

I recently found my HP Pocket Playlist. I got it to work once (was able to connect to my PC using USB, and mobile device via WiFi). I then changed the WiFi password on it, the Pocket Playlist said it would restart and I would have to connect to it again....then POOF! The Pocket Playlist is no longer recognized by my computer via USB (and yes even with the HP Pocket Playlist software), tried a different computer, and the WiFi is no longer working on it.

I found nothing support for this.

Any help would be much appreciated.

Thanks.

[MKazi]

@ysp2k3

Welcome to HP Support Forums. 🙂 I came across your post and would like to help.

I understand that you have an HP Pocket Playlist and after changing the Wifi password on it, the pocket playlist no longer is recognized by your computer via USB. You have tried a different computer, and the WiFi is no longer working on it. I appreciate the steps you have performed and have certainly done a good job.

Any time the HP Pocket Playlist device SSID name is changed, previous connections will no longer work. You must determine the HP Pocket Playlist device's SSID name and establish a new connection to that name.

I did some research and found the following information:

Software firewalls installed on your computer can block communication and prevent the computer from locating the HP Pocket Playlist on your network. Update your firewall’s trusted software list to allow the following HP Pocket Playlist applications:

• nasinfo.dll

• NASSelector.exe

Hope this information helps. Let me know. Cheers!