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HP Prodesk 600G2 SFF USB Keyboard and mouse not functioning on Windows 7 Pro

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HP Prodesk 600G2 SFF
Microsoft Windows 7 (64-bit)

The customer installed on new purchased Prodesk 600G2 SFF Windows 7 Pro, the USB keyboard and mouse are not working. Could you please help?

Bechara
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Hi:

 

Did they install the USB 3 drivers?

 

This package provides the Intel USB 3.0 eXtensible Host Controller Driver for supported desktop models that are running a supported operating system.

 

ftp://ftp.hp.com/pub/softpaq/sp74001-74500/sp74234.exe

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Not yet, I will share it with the customer and upadte you accordingly.

Thank you

Bechara
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You're very welcome.

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