HP Support Assistant Issues

[Lunario]

Iif i check latest version says its 9.3 not 9.4 or even  8.8. but ths 9.3 is for windows in s mode .. links to MS store.  my omen is not S mode afaik

[krzemien]

Hang on.

This is where you can get v8.7.50.3 from:

https://www8.hp.com/uk/en/campaigns/hpsupportassistant/hpsupport.html

Direct link: https://ftp.hp.com/pub/softpaq/sp93001-93500/sp93097.exe

Release notes: https://ftp.hp.com/pub/softpaq/sp93001-93500/sp93097.html

Just found v9.4.105.0:

Direct link: https://ftp.hp.com/pub/softpaq/sp95001-95500/sp95226.exe

Release notes: https://ftp.hp.com/pub/softpaq/sp95001-95500/sp95226.html

Check which version supports your PC.

[Lunario]

ty but that is the version i have  🙂 ibtw i just saw this is on the desktop section ( i have a laptop)  still HP says HPSA 8.8 was released on the 18th / solves a security bulletin  that  affect my laptop  but no 8.8 version to be found.

if i go to drivers and software its says that hp HPSA version available is 9.4.150 rev A but i cant install that says error 183 and where didi you get the 8.8 version ?

[Dr-Soong0101]

Well the link for ver. 9.4.105.0 seemed to work and installed without issue. Let's see how long it lasts. 🙄

[Lunario]

still the error 183 here i guess ill stick with 8.7 for now

[Spillo]

a couple of months ago, i updated from ver. 8 to ver. 9, wich was available for download on the product support page of my Pavilion 15-CS. After updating my Win 10 Pro to 1903 i had the problem, that nothing happened after klicking "there is a new Version for HP-Support Assistant…" after opening the programm. This was the reason, why i tried to un- and reinstall the HPSA, which allways ends in ERROR 183. I only could install ver. 8

In one case it was possible to reinstall ver. 9, when i unzip the installation-file and navigate to the "HPSA9x" Folder and execude the ".appxbundle" file (i stored back my Acronis-Image, so i could test multiple scenarios).

Yesterday i opened the Microsoft-Store and recognized, that there was an update available for the "HP Support-Assistant" - the HPSA itself gives me the same Information, but here it wasn`t possible to update.

Now the HPSA was updated via Microsoft-Store from ver. 9.5.187.0 to 9.5.189.0 and everything works fine.

Today i get again the Information, that there is an uptate available, while opening the HPSA.

Now, after klicking on "i want to update" the Microsoft-Store Window Pops up and i could run the next update.

Now i run ver. 9.5.2xx.0

But the problem, that a new installation of the HPSA ends in ERROR 183 still occours.

[Dr-Soong0101]

Like you after upgrading to Ver.9 yesterday following the link that someone posted, I was prompted to update via Windows Store to 9.5.192.0. I updated and still everything appears to be working fine. I've had no further update prompts to 9.5.2 yet though. 

I'm expecting 'something' to go wrong though as I thought Ver. 9 was for Windows 10 S machines only?

We shall see...

[Lunario]

@ spillo when you said that you could install going to 9x folder and click appxbundle  HPSA version 9 installed through store ty 🙂

PS still its weird because on the MS store description this is for PC in S mode...  someone from HP to clarify ?

[Lunario]

this is the release notes on 9.24.105  on my product page  so i guess supports all versions of win 10 and add support for windows 10S mode