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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-07-2017 08:18 PM - edited ‎04-07-2017 08:20 PM

HP Recommended
Product: Z1 G3 Worksation
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I just recived my new HP Z1 G3 Worksation few days ago, and I am loving it.  However, I notcied that the "HP Support Assistant" software which was pre-installed in my HP Zbook 15 Worksation is not installed in my new Z1.  Any idea why is that?  And should I download it and install it manulay?

 

Thanks for any feedback ..

6 REPLIES 6

‎04-10-2017 01:46 PM

HP Recommended

Yes, you can install HP Support Assistant on your workstation. However, it depends on what functionality you might be using it for, imho. if you are trying to find it the Z1 needs driver or BIOS updates, i would use either HP Image Assistant or HP SOftpaq DOwnload Manager. Both of these tools use a different algorithm to show updates available and are both great in their own right and used by most of our HP commercial customers.

 

these tools are available at www.hp.com/go/clientmanagement

 

Also, don't forget HP Performance Advisor and HP Remote Graphics Software - which are available on any and all HP workstation products, mobile and desktop

I work for HP. However, all opinions and comments are my own.
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‎04-10-2017 03:21 PM

HP Recommended

Many thanks for your feedback.

 

It is just that I got used to use the HP Support Assistant with my older worksation, the Zbook 15 since It came preinstalled and I was wondering why it is missing in the Z1.  

 

Is there any problem running it in the Z1?  Do you advice to install it or not?

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‎04-10-2017 03:23 PM

HP Recommended

there are no problems running Support Assistant on the Z1. Go ahead and install it

I work for HP. However, all opinions and comments are my own.
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‎04-10-2017 03:28 PM

HP Recommended

Many thanks for your fast reply .. highly appareciated. 👍

 

By the way, I did not find a software called HP Image Assiaitnt!  I looked everywhere in the support page for my Z1.  Maybe you mean HP Remote Graphics Software?

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‎04-10-2017 03:38 PM

HP Recommended

look for most HP Commercial Software and Tools in www.hp.com/go/clientmanagement

 

I work for HP. However, all opinions and comments are my own.
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‎04-10-2017 04:59 PM

HP Recommended

Many thanks 👍👍👍

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